"Purchased my 2nd mattress and can't wait for it to arrive. First mattress was for my son and he loves it! Too soft for me, so I'm going with the firm option for our spare bedroom. Customer service has been great!"

"From start to finish Loom & Leaf has been a joy to work with. I have always been able to speak to a real person, and that person has answered all my concerns. I've never purchased a memory foam mattress before. Although I had done some extensive research in comparing mattresses, I still required detailed assistance finalizing what I needed. I was able to communicate with them by chat and phone. In addition to my mattress purchase, they were helpful in informing me about recommended bed frame vendors (I wanted a split-King). If the mattress is anything at all like the service I have received so far, I'm sure I will be absolutely satisfied. If I buy a mattress for another bedroom, it will be a Loom & Leaf. "

"After extensive research I chose to buy a mattress with Loom and Leaf. So far everything's been amazing. "

"This company has made purchasing a mattress very easy and so far the customer service has been second to none! How many companies personally call to confirm your order to make sure it's correct before sending it to you? In my experience, NONE! I'm looking forward to receiving my mattress! "

"So far, it's been a simple and easy process! "

"Received my mattress a week ago today. Follow-thru from Loom and Leaf, and their delivery service, was excellent. It only took 2-1/2 weeks to get it. And, the very first night, I slept uninterrupted for 7 hours! If you knew how much I was tossing and turning, losing sleep and just plain uncomfortable, you'd know what a miracle this is. I've owned a TempurPedic mattress and I really liked it. But, for the firm style, you could have certain sleeping positions that still were uncomfortable. With Loom and Leaf, that hasn't happened. I would and am recommending this mattress to anyone who will listen!"

"So far it has been a pleasure dealing with Allan who took our order and was very helpful in making sure all the parts of our order were correct. We ordered two king sized beds and two twins for a new Florida home. Looking forward to delivery in early October."

"Friendly, knowledgeable service. Pleasure to work with. "

"Although we haven't received our mattresses yet,, the ordering process was very good. I was impressed with the personal confirmation phone call. I hope our delivery will be a great experience as well."

"We've not received our bed yet, but the support from customer service has been wonderful. They've answered all questions and are very friendly. I feel confident knowing that if I have any questions or concerns in the future that they will continue to be very helpful for us."

"Everything is going perfect. Service is perfect."

"They have followed up and emailed and keeping me informed as promised."

"L&L has been great in staying in contact with me to confirm order correctness and current satisfaction with company relations. I will provide updated experiences as my working relationship with L&L progresses."

"We got a new mattress last summer. Hubby did not want to buy one 'online', so we went to several stores, bought one, not good, took it back, got another. It was not great either, but we could not take it back. We got a topper, hoping it would help. Not really. Anyway, we kept it a year and I slept many nights in the recliner, not great but better than the bed. I decided we had to bite the bullet and get another mattress. I wanted to order from Saatva and hubby suggested we try the foam instead of an inner spring. We got the Loom and Leaf king size softer of the two choices. Every one along the way was kind and helpful, from order to delivery. I LOVE IT! Soft but supportive. I am sleeping better, longer, waking less achy everyday. Other reviews said to give it a little time as your body adjusts. So, I did and am here to say thank you, thank you, thank you. Finally found my mattress:)"

"Based on this email I am not happy with my leaf and loom experience. I spoke with someone yesterday for 15 minutes verifying all my order information three days after I place the order. Then I receive an email stating that you have not been able to get a hold of me the next day, and to contact you immediately. You have verified my address you have charged my card, please just deliver my mattress and stop with all the personal contacting....."