"Best follow up on an online order ever."

"Out Looma d Leaf Mattress is all that we hoped for and more. The mattress is great, the setup was great, and the service spectacular.
I highly recommend it."

"Quick and easy. No fuss no stress!"

"Just ordered my mattress. I had talked online several times with different people as I had a lot of questions. Each time I talked to someone they were extremely helpful. And one more thing these people are online 24/7. Have you ever heard of a company 24/7 except banks and credit card companies. If you want to buy something in the middle of the night and have questions you have to wait till am to call customer service or get on line if the company has that feature.
I will give a review on my new mattress as soon as it arrives. O by the way I had read one review about a customer not getting her call from the company within 3 days. I ordered my mattress on Friday night and got a call today which is Sunday. The guy was real nice and informative. All I can say to that complaining customer is. Boy did you miss out by getting scared off. Definately your loss. "

"Order my new mattress while laying in my current one, daydreaming about how great this mattress will be! "

"Order process was easy and so far no problems. Now we see about delivery and setup."

"I have not receive the purchase as of this writing so why am i being asked to reveiw. "

"I just placed my order last night - but so far my interaction with Loom and Leaf has been outstanding. This is the first time I have purchased a mattress system online - and needless to say I have been a bit nervous about it.

Late last night I was on their website and I had LOTS of questions. I chatted online with two different customer service reps and each one answered all my questions thoroughly and professionally while at the same time put me at ease - making me feel like I was talking with a friend.

I placed the order late last night - and as promised, I received a call to confirm my order and ensure I ordered what I really wanted. Again - very friendly.

I'm looking forward to receiving my new bed and trying it out in the next couple of weeks.
"

"So far so smooth with my order. Looking forward to trying out the bed. "

"I called to make a change to an existing order, and I was blown away by the customer service experience I received. Not only was my call answered immediately, but the customer service representative was kind, knowledgeable and extremely helpful. She took care of my request rapidly, and it was evident in the way she spoke that she was not reading off of a script, but genuinely cared. Bravo to this company for standing apart from many others! Would highly recommend!!!"

"We are looking forward to many nights of good sleep on our new mattress from Loom and Leafr when it arrives, So far the Customer Service has been excellent."

"Loom and Leaf made the mattress buying process easy. Buy a mattress online seems daunting, but after doing my research, I felt comfortable with L&L. Their website was easy to navigate and answered all my questions and even providing me with online assistance. I can't wait to get my mattress. "

"I have rated my shopping experience 3 stars - it was wasy to go on line and order ..BUT
I have not received my mattress yet.
However, after doing weeks of research on line, and at mattress stores, I decided the Loom & Leaf was the one for us.
We are hopeful that the quality of our sleep and the stiffness we wake up with be greatly improved or better yet - gone with this mattress.
I will come back and review again after I receive the mattress and sleep on it for at least 30 days."

"Unfortunately I could not keep this mattress. I wish I could have because it seemed to be well made. It was just to firm for us.
The sale went really smooth. The delivery was on time with calls to let us know what was going on.

When I called to return it I was asked to try it for a while longer so I agreed. I called back after a while and told customer service I had to return it. They said no problem and processed the request. In a couple of days I received a full refund. A day or so later a call to pick up the mattress. We were going out of town so had to set pick up ten days out. Not a problem, so I had a full refund and the mattress at the same time, wow.

They picked it up when we got back. So my point is the money back if your not happy policy is solid."

"I haven't received my bed however customer service has been amazing. I look forward to receiving my new bed and giving another review on the bed itself. Great job with customer service! I wish all businesses operated this way. Life would be much more pleasant."