"We went to 5 different stores looking at mattresses. Their mattress were hard to compare, we were told different things about the same mattresses and it was a hassle. Loom and Leaf answered all our questions through the chat feature and with the guaranteed satisfaction it is perfect for us. And no more trips to talk to mattress sales reps!"

"They have been very helpful and reliable. I'm "

"Simply love this mattress and feel so much better knowing it is made with clean & conscious materials. My back is also much happier too and I would recommend this mattress (along with regular walks) to anyone in a sedentary job or who has lower back pain and needs decent support at night time. In addition to a high quality product at an extremely affordable price, I can also vouch for their excellent customer service who were extremely responsive to my questions and concerns. I hope to enjoy this mattress for many years to come!"

"So excited to be getting a new mattress. The process was easy the follow up was spot on. Can't wait to be sleeping in comfort."

"I tried a gazillion mattresses in local stores and reviewed as many online before buying a Loom and Leaf Relaxed Firm King. I like to think I'm a fairly savvy buyer, but mattress buying has totally confounded me. I almost bought several other mattresses but was deterred by reviews from purchasers who experienced problems with courtesy, service, comfort or quality. Over time I became convinced of the quality of the Loom and Leaf mattress, the company's commitment to its customers and the sincerity of the purchasers who reviewed this product. When I called the service line with a couple questions, a real person answered the phone, promptly I might add, and she answered my questions definitively. No hitches with the online order. Stay tuned. We're off to a great start! "

"After my first night sleeping on this mattress, I awoke today a touch more achy than usual. BUT I THINK THIS IS BECAUSE I SLEPT 9 HOURS, and my discomforts have been usually waking me after only 6 hours despite still being tired. I also hadn't been up to take my arthritis meds. If this becomes my new norm I'll be delighted, because I now actually feel rested.

It hadn't been my intention to talk about my experience of the mattress after just the one night, but I did intend to write about the company, and the sleep experience was different enough that I couldn't ignore it. As regards the company, when the mattress was delivered it had a small tear on the underside of the mattress, which I believe occurred sometime in transit. It was not a tear that would likely have effected function at any time, but I wasn't happy that a new mattress was already damaged, and sent the company a photo at 4:54pm on a Friday, and at 5:12pm they phoned me in response to my complaint. They are sending me a new mattress, and this was their suggestion. They didn't hesitate or squirm or make me feel bad for my unhappiness about the flaw, they just stepped up and took corrective action. Their website reports an approach of unusual politeness and prioritizing a positive customer experience. They have put their money where their mouth is, and that is a rare and valuable thing."

"The ordering process was simple. I love the ease of paying with PayPal which included my shipping information. A painless shopping experience. Oh and they had staff there in a chat ready to assist me a long the way if needed (I didn't). I can't wait to tell someone in the market for a new bed about your company! "

"Wonderful!!!
peels is sleep backwards!"

"So far everything has been great. Ordering was easy on line. As soon as you connect to their web site a chat invitation is sent. I feel they are really customer minded and want you to be satisfied. If delivery and matress is as good as service they got my vote. Received a call thanking us for ordering and going over invoice with us. That's a first ,even local stores don't do that!
Very satisfied so far."

"I just purchased the mattress three days ago, and it takes between 7-15 days to arrive. So it is really hard for me to understand why I am being asked to give a review of my buying experience so far since I have not yet received the product yet.

As far as the several questions I had which entailed placing calls I to Loom and Leaf chatting with someone there and the call back I got yesterday as a follow-up to ensure my order was placed correctly, I am satisfied. They do seem to be doing a good, seemingly caring job so far in order to ensure that I am happy.

But I cannot in good conscience give an excellent rating when I am less than 50% invested in the process. "

"Great ordering process! Delivery is scheduled 4 days after ordering! customer service so far has been excellent and I can't wait to receive our mattress. If the mattress is as good as the customer service we will be extremely pleased!"

"Well, I have to say I'm thrilled that I may soon have a mattress to end this chronic sciatic and back pain. I usually wake up six or seven times a night, tossing and turning, looking for a comfortable position. So I'm staying optimistic and hopeful that your product will help. And my husband is super excited it offers a cooling feature. That boy is hot blooded!!!"

"I had a great experience ordering my new mattress from Dan. All questions answered! Just had my follow up call to double check everything. They left a message, but the rep was very soft spoken (couldn't understand), so I'll call back to double check everything. I also got a confirmation email that explained everything. Now, I just wait 9 to 18 days and I should have my new mattress! I've been researching mattresses for 6 months- all of them! This is THE mattress for me! They have gone the extra mile on what they put in their mattress, they are a great company, and have great customer service! I'll post more when the mattress arrives!"

"I love this company! Every person is direct, knowledgeable and considerate."

"Got referred through a friend with back issues and he raves about the quality. Very helpful having the text conversation to answer questions on the website while shopping. "