"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Helpful every time! Keep up the great work!"
"Your website is pretty simple and straightforward, very easy to select a product, a firmness, add on's if needed and a very straight forward pricing structure. Even more so they offer a 120 day guarantee. So far so good. I usually wouldn't buy something like a mattress without first test driving it, but the return policy seems to be excellent and the reviews back up the policy. "
"It was great, easy to transact."
"Very helpful staff and generous warranty policy."
"Everyone I spoke to at Loom and Leaf was very helpful and friendly. All my questions were answered quickly and satisfactorily. I didn't feel any pressure, and both customer service agents I spoke with were very friendly. It was a very pleasant experience ordering our mattress and foundation!"
"The website has information on every product question we had. Easy to use."
"I was very happy with my experience with the Saatva sales person that I spoke with. She was very informative & helpful. Looking forward to receiving my new bed!!"
"We felt very comfortable with the ease of the transaction and the ability to return if not 100% satisfied"
"We're excitedly awaiting our mattress & the communication from L&L so far has been great. Can't wait for our new mattress to arrive!"
"Online chat with Sam, and phone information and ordering with Gloria excellent, courteous and satisfying, so I could make an immediate order with confidence."
“Hello James,
We are honored to read both Sam & Gloria provided you with the level of confidence needed to make your purchase. We appreciate your kind words so much. Wishing you a Happy New Year!
All The Best,
Kristel E.
Director of National Reviews
”
"I ordered and before it hit submit I did an online chat with questions. All were answered promptly and then I hit submit to place order. "
“Hi Karen,
We are always here to answer your questions & are happy our representatives could assist you before you made your purchase. We appreciate your kind words more than you know. Wishing you a Happy New Year!
All The Best,
Kristel E.
Director of National Reviews”
"Over the course of an hour, two representatives, answered my endless amount of questions! Politely and without giving me the runaround.
"
“Hello Yvonne,
We are so happy to read our representatives were able to help answer any of your questions. We strive to provide the same level of assistance & guidance with any communication we have with our customers. Wishing you a Happy New Year!
All The Best,
Kristel E.
Director of National Reviews”
"Just placed my order. Easy to navigate site."
“Hi Cheri,
So glad you enjoyed your experience on our website. Wishing you a Happy New Year.
All The Best,
Kristel E.
Director of National Reviews”
"first time shopper with this company, so far so good, I just ordered this two days ago. the sooner I get this mattress the better my back is going to get."
“Hi Bruce,
Thank you for your feedback. We also look forward to you receiving your new mattress & and it allowing you to get better rest. Wishing you a Happy New Year!
All The Best,
Kristel E.
Director of National Reviews”
"simple and straight forward ordering system...I'm excited to receive my new mattress. "
“Hi Jay,
We are equally as excited for you to receive your beautiful new mattress. We are happy you enjoyed your ordering process. Wishing you a Happy New Year.
All The Best,
Kristel E.
Director of National Reviews”
A rep from Loomandleaf.com, kristel-saatva, has responded:
“Hi Jessie,
We are equally as excited and more for you to receive your new mattress. So happy to read you you have enjoyed your prior communications with our company. Wishing you a Happy New Year!
All The Best,
Kristel E.
Director of National Reviews”