"We bought a loom and leaf mattress. After 2 years we noticed a 3/4 inch sag from the sides to the middle. We contacted the company. Their customer rep. was very personable and friendly. After determining we had followed their warranty requirements, they promptly initiated shipment of new mattress. What other company does that? We recommend them to anyone."

"The best mattress buying experience I've ever had. I feel like I know exactly what I'm getting, which is the way shopping for a mattress SHOULD be. I actually give it 4.5 stars. "

"Very impressed with the customer service. Trying our second set of mattresses."

"Our original mattress was exchanged for a new one because of defect. Service was courteous and prompt."

"My wife and I just purchased a new mattress after much research online. Ordering the Loom and Leaf Lux was incredibly simple, yet moments after we placed the order, we realized that we forgot to add a new foundation. I called customer service to add it and Carlos couldn’t have been more helpful! Can’t wait until it all arrives, hopefully in time for Christmas!!"

"title says it all! Phone person very helpful."

"The ordering process was painless and I can’t wait for delivery so my wife and I can try out our new Loom and Leaf!"

"I have not received the bed yet, but purchasing over the phone and the online chat was excellent. All my questions were answered, excellent customer service, very helpful sales rep (i.e., Justin). Hopefully the bed is as good as the buying experience and customer service. "

"The free mattress removal was not clear. "

"I am coming from a hybrid mattress (Springs/Memory Foam Combo) and it was causing too much pressure point discomfort from sleeping on my side. I've had my Loom and Leaf Relaxed King Size for about two weeks. Took a couple nights to settle into the new feel but I really do enjoy the feeling of this bed. It is amazingly soft and forms to my body just enough. I reviewed this bed against a few other top contenders and this mattress was recommended above all of them. Most reviews marked the "Relaxed" firm mattress around a 5.5 to 6.5 in the softness/comfort scale and that seems to be right on the mark. The only thing I would ask for is that they offered one more level coming in at around a 4 to 5. Just a bit more sink would be just right for me but at the end of the day, I am really getting used to this after two weeks and sleeping well. Delivery was very good, no issues. Took my old mattress and was set in 20 minutes. "

"It was an overall positive experience to access the web site and make the purchase. I can’t wait for the mattress to arrive!"

"I had some additional questions I wanted answered before I made my purchase. The answers came back immediately via text message(that i preferred). My questions proved to be irrelevant since they were already thoroughly answered on your (great) website. I am hoping that both the product, as well of the delivery of same, is just as great as your information provided on the website. Yup, five stars so far!"

"My Experience so far has been very good. I am hoping the service stays 5 star
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"Excellent experience. Very helpful "

" Very impressed with the gentleman that I spoke to in customer service, was able to answer all my questions. Great buying experience without salesmen pressure "