"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"Easy to order. Prompt response after ordering."
"This is my second Loomandleaf mattress. I loved the first one and just moved to a new apartment so I am looking forward to my new bed. Ordering was a breeze since I knew what I wanted and I recommend your service highly.
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"So far the experience has been great! Ordering was easy. I actually had to change my order about 4 days in because of a size discrepancy and called to make the change. Spoke to Sandy who was great! The order was changed before shipping and now I can't wait to get my new mattress!!
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"Had questions about setting up delivery. Received immediate response through online chat. So accommodating with my special request. "
"I am still amazed that the resolution the company made that was based on my inadvertently damaging the mattress.
Their customer service representative, Layla was exceptional, kind, knowledgeable and empathetic. She answered all my questions and arranged everything to make right my mistake. I have never experienced a company like this one before. BTY we love the mattress too!"
"There has been a great deal of communication with Loom & Leaf through the purchase process. I am confident in that if an issue arises, it’ll be quickly managed."
"Ordering is simple and easy. Liked my first mattress so much I got one for my guest bedroom."
"It was a good and fast experience! "
"The on-line ordering is quick and easy. Thanks! "
"Clear accurate information on product, live help to answer questions, simple purchase process online"
"All people I connected with were knowledgeable , friendly and very helpful."
"Smooth ordering, excellent communication, seemless service so far!"
"Shopping for a new mattress at Loom and Leaf was easy and quick. The return policy guarantee gives peace of mind."
"After lots of debate over which mattress to purchase, we settled on Loom & Leaf. The buying experience online was incredibly easy and we’re really looking forward to receiving our new mattress!! "
"We called because we had never ordered a mattress online. Jonathan, the sales rep, was knowledgeable and very helpful. He asked questions to refine which mattress would work better based on what we liked. Waiting now for it to arrive. "