"Our ordering process went very smoothly. Manuel was great, answered all of our questions and processed our order all in less than 10 minutes."

"Although I have to received my L&L mattress just yet, my buying experience has been wonderful. I am looking forward to the finished product, and a painless, full nights sleep!
Best,"

"I had a gentleman by the name of Andrew. It started first with a chat on the internet, and finally a call to purchase a king size Loom & Leaf mattress and foundation for my husband and me. Andrew was exceptional - knowledgeable, good listener, giving very good info for us to consider. We had done considerable research on the dos and don’t of mattress buying - the pros and cons. We thank Andrew very much for his great advice, and we look forward to receiving our new mattress. Happy holidays! Richard & Lee"

"Easy process. Flows very well thru selection and options "

"Had problems with my original mattress In 2 min I was told I would get a replacement!! That is what customer service is about. Thank you. "

"It is very easy to get through the order w/o answering the "pick up your old mattress" question. There is no validation if the question is not answered so if you miss it, they assume you don't want the mattress picked up. I happened to ask the shipping company if they were going to pick it up and they were not aware. L & L did end up rectifying the issue, but it would be much easier if they simply required the customer to answer the question instead of making assumptions. "

"Website was very professional yet you make it so easy to understand the differences between the types of beds leading to a easy decision. Buying was Easy easy easy! "

"Easy too follow website. Chat room worked very well and quickly."

"Their process is so simple and easy to use. The credit option was fast. The company is highly responsive and provides updates along the way. "

"Had a wonderful experience with Steven dealing with my problems "

"We have had a Couple issues that have required a Call to Saatva/Loom n Leaf. The customer Reps have handled our Issues without any concerns as to Why We called. They have taken care of us like we were Family!! At this Point, We only have praise for the Company. Thank you for actually taking care of the customer, this is something unusual these days. Thank you again. Ken. "

"Haven't received the bed yet, but it was easy to order it"

"The information and purchase experience on the website was very good. I was pleased with the information on the mattress construction. I utilized the live chat feature to learn the weight of the mattress to see how difficult it would be to make up. The free set up will be a convenience and the 120 day return policy gives my wife and I comfort in the on-line purchase. A five minute test in a store is not sufficient and a the proof will be how we feel after a night's rest. I was also re-assured when part of the return policy was the information that re-stocked mattresses and not re-sold. "

"Alan was very patient. As a senior with Parkinson's I appreciate the time he took and not being high pressure. He was good at explaining the differences in mattresses and helped in deciding the right choice for our sleep patterns. Told him I'd call back in a few days and he mentioned his direct line, but also offered the toll free if he was unavailable. I previously had a upper end Kingsdown and my girlfriend had a Tempurpedic. We chose the Loom & Leaf so my partner would not feel all the shaking I exhibit during the night.

Thanks Alan for addressing our needs in a professional non invasive manner.

Duke"

"gr8 so far. love your optional warranty. never saw that b4, it is very fair and good 4 the customer."