"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"This is very early on but so far all has gone well with the order. Excited to try the new mattress."
"Great website....very informative with useful, yet unbiased, data. "
"We researched beds carefully and decided on your Loom and Leaf because of the product description and reviews. We're hopeful the new mattress will be a lifesaver for us since we have back and shoulder issues. Our current mattress was great for the first three years. Since then, we've progressively suffered. Your Loom and Leaf product was super easy to purchase, with straightforward product description and easy ordering online form. Fingers crossed that the mattress is as perfect as the purchase experience."
"Simple order, great pricing, glad I found the site. Top rated on several comparison lists "
"The web site is very easy to work with."
"Ashley waa able to walk us through all our questions and that helped us decide to buy your bed."
"So far the order process has been very simple."
"When I placed my order for a mattress I forgot to order a foundation. I found out when the mattress went into production. After calling customer service, the representative immediately ordered me a foundation and included it with the mattress. Now they will arrive at the same time. Such a painless transaction!"
"All the reviews I read convinced me to trust this investment. My husband questioned the fact that we did not try it out in the store, but out immediate "good nights" of sleep has muted that doubt. Working with the people in this company has been totally a pleasure. Their communication has been excellent. My only slight doubt was when the delivery ran a couple of hours late, I felt I didn't get as much tutorial on using the adjustable bed lift as I would have liked. Reading a manual does not translate as well with me as a tutorial.
I'll be calling in to make certain I enjoy the full benefits of this wonderful bed!"
"Excellent customer service
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"I had a great shopping experience from the beginning to end. "
"Staff very courteous and professional.Helpful explaining company products and guaranty.
Very nice to do business with Saatva company so far."
"Easiest online/phone ordering of my life. Georgina was so helpful and thorough. Guided me with her expertise and ensured that I made the best possible choice for my needs - which were multiple beds. I would not hesitate to buy from Georgina again. If she isn’t in charge of your training and development team - get her on the track. She’s fantastic. Truly. Thank you. "
"I did a lot of homework comparing companies, pro and cons, product information and prices. In fact I did a chat with Chester W several times and he gave me gave me the confidence to place my order. It was a very smooth ordering process."
"This is the most comfortable mattress I have ever slept on. The craftsmanship and materials used are top of the line. The only difference between the Loom and Leaf and a Tempur-Pedic mattress is you will pay thousands of dollars more for a Tempur-Pedic. On top of product quality, the customer service is spectacular. You can not go wrong! Highly recommended!!! "