"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Both the online chat and Freddie in customer were extremely helpful and didn't hesitate at all with an answer to every question I had regarding firmness, mattress height, etc. Made me feel much more confident about my decision to buy a mattress online."
"I also ordered and paid for a frame but they did not deliver it. I wanted the frame because it had 6 wheels. They only delivered the mattress. I have left 2 or 3 messages with them and never heard back.
Can this please get taken care of?
Thanks,
Olivia Schonenberger"
"Ordering my mattress was very easy. Waiting for it to be delivered now. "
"Loom and Leaf is very responsive regarding answering questions promptly and providing e-mail confirmation of mattress order specifics."
"The guys didn't set up my bed frame. The directions **** and I still haven't been able to sleep in my bed yet. Mattress looks nice from afar though.."
"Samatha was extremely heplful!"
"They did everything just as they stated they would !"
"costumer service was great and very helpful"
"I would like for them to used my listed primary number....they used the lan line instead cause great discomfort for my mother who had to use the steps to come find me. I want them to use the number I asked them to use. It hurt her and caused her to intrude on me at an inopportune time.....just use the number I asked you to use. Jeez!"
"This is what service used to be like...and I have sorely missed it! Thank you Loom and Leaf for restoring my faith in service oriented commerce. I haven't even received my mattress yet and already I am in love with your company, its philosophy and the customer service already experienced."
"Can't wait for my new mattress "
"Im happy with the service I have received from Loom and Leaf. I had spent $3500 on a sleep number bed. but when they didn't deliver the day they said, I cancelled the order. Then I did some research and found Loom and leaf. I am so happy I purchased from the. I look forward to sleeping in my new bed. "
"I was hesitant to purchase a mattress online but after reading about the Loom and Leaf product and the great reviews I went ahead with a purchase. So far the experience had been extraordinary. It's nice to work with a company that understands the importance of customer service!"
"So nice to talk to people and not robots! "
"...that's a description of your customer service and your products!!"