"your staff is very good and helpful"

"Ordering was very easy. Waiting for delivery!"

"This company definitely is on top of your order. Seems like I made the right choice. "

"This was a first time experience in purchasing a bed online. I have been pleased thus far with the customer care in confirming my comfort choice and that the bed is manufactured according to order specs and not pre made. Though I can only go by other customer reviews of their experience, I am definitely optimistic in the comfort and quality when I receive my bed. So far so good Loom and Leaf!"

"Great product, but even better customer service!"

"Mattress is too firm.delivery was great. "

"just put the order in a day ago and so far it's moving forward smoothly will keep my rating high unless convinced otherwise more ratings to come to be continued thanks Robert"

"I spent many hours researching the purchase of our new adjustable bed frame and mattress. I've never enjoyed mattress shopping. It's one of the more confusing purchases to make and if you don't receive at least a 50% discount at a bricks & mortar store, you feel like you were getting ripped off. If any industry needed disrupted by online sellers, it is this one.

After doing my due diligence on online sellers, Loom & Leaf was a no brainer. Because of chemical sensitivities, a "bed in a box" was not a great option for me. As I discovered, the "bed in a box" process does not allow for quality construction and materials in a mattress. Loom & Leave provides the best of both worlds. You get outstanding service, a quality product and white glove delivery, at an online price point. "

"Process is simple and straightforward. I am excited for the bed but overall ordering process is easy."

"Charging the entire amount on a persons credit card, when you have not even shipped it, is a bit excessive. It seems to this person that charging for half of it makes far more sense to the buyer. The second have once it is shipped."

"My Loom and Leaf (firm) mattress is the best mattress I’ve ever owned!!! I have back issues and always wake up stiff and in pain. I’ve tried many different types and kinds of mattresses. I took a gamble on ordering this one from Loom and Leaf online. Since they offered a 120 day try out, I figured, why not. I’m SO glad I gave it a try! The Firm is the one for me. It’s not hard, but makes me feel like the mattress is holding me up, not me sinking into it. It is wonderful to get up in the morning not stiff and in pain. "

"On-line chat was extremely helpful (Layla). Ordering on website was clear and simple."

"My husband and I purchased the "relaxed firm" mattress a year ago. It turns out that my husband and I had a lack of communication on whether or not we liked the mattress, and we missed the 120 return/exchange date. I did contact them in March, and was told we could do an exchange, but not an even exchange - we would be given a 30% discount to get the firmer option. We didn't follow through until just now. We really are not happy with the mattress we got last year - it is too soft for us, plus over time we've noticed a "ridge" down the middle. I sent an email yesterday, and had almost immediate response by someone named Roger. He was so nice, and we discussed our issues and possible solutions. He was extremely helpful in explaining why we probably felt this one is too soft for us, and why there's the ridge down the middle. He suggested things we might try before investing in the purchase of the firmer mattress. However, we decided to go ahead and take the offer of 30% off, and get the firmer. I think it will be just what we are looking for. Again, he gave us options even on that.
I have to say that they do have excellent customer service, and when they say they want their customers happy, they truly mean it, and will do all that they can to make things right for their customers."

"Sales Rep over the phone answered a few of my questions and concerns. He was excellent at taking care of me. He gave me his number so I could reach him back but, he actually stayed with me and called me back. I looked at many mattresses on line and some how they did not compare with the ergonomics and mechanics for a great bed. I have asthma and there were many things I had read on the web site that I had no idea how a mattress could not be healthy. I am so happy I found the Saavta line and Loom and Leaf on line. I can't wait to get my new bed for a restful night sleep"

"sales rep was very helpful and handled everything in a great manner"