"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Your website is always clear and helpful. The 'clincher' for me was your policy about giving away to those in need."
"We just purchased 2 king extra long mattresses and the lineal adjustable base yesterday. L&L has been in constant contact keeping us updated on the process. I did a few online chats and had all my questions answered promptly and pleasantly. Great experience thus far. Looking forward to delivery!!"
"I had a few questions about the mattress and was concerned about being able to select certain days and time slots for delivery so I called the customer service line. The woman who I spoke with was able to answer all of my questions and said that she would place the order for me so she could specify which days would work for me for the delivery. She was very nice and placing the order was quick and easy. "
"I made an initial purchase using Klarna one year pay option, but decided to make a change to my purchase. Through online message support, they cancelled the existing order, and and created a new one with the changes. In the initial order, I was approved for Klarna. The replacement purchase would not go through Klarna. I waited 24 hours and tried again, and it still would not work. I was nearly frustrated to the point of buying elsewhere, but just ended up using a credit card. "
"It was easy. No problems encountered. Followed step by step instructions and done. Have received no less than 4 emails in about 12hrs, including this one for feedback. So far am pleased with the experience."
"Very pleasant and helpful associate worked with me to select a new mattress and lineal frame."
"Easy to order but ask me after 100 day trial."
"It was a pleasure to speak with Gloria my customer service rep. She was kind, thoughtful and listened to my needs with expertise and friendliness!!"
"The chat feature was nice because I was able to get immediate answers about type of bed frames I could use. Easy to find information on website. "
"After two years the mattress has basically failed. I am going to have to buy a new one. When I try to sleep anywhere close to the side I almost fall off. My wife always feels off camber when I am in the bed. Unfortunate investment"
"Excellent customer service from the get go with Loom and Leaf in placing an order. "
"Everything is great so far"
"Several conversations with ****@**** laid a groundwork of confidence in making this purchase. I've not yet received my purchase but his great service and knowledge persuaded a 2nd and 3rd call, resulting in my decision to buy Saatva."
"Customer service is right there keeping me posted every step of the way. "
"After much much research, debate, tryouts and such. I decided to go with Loom and Leaf. The website was very easy to navigate. Also used the online chat and the person on the other end was extremely helpful. Hopefully the next phases, the delivery and setup will go flawless too. I’ll let y’all know. "