"I will probably have to cut the legs of my poster bed down about 4.5 inches to make up for the difference. The mattress is great and very beautiful. I just can't see myself paying over a hundred dollars to have the base replaced but that's okay, it's not the fault of the company, just poor planning on my part."

"It’s been great so far. Delivery was fast and very friendly and so far the mattress is super comfy. Thanks!"

"The phone assistance was excellent and made the experience easy."

"My husband and I have been searching for a firm mattress and became frustrated. Everything too soft and too expensive. Then I chatted online with Layla. She answered all my questions and guided me to the l&l firm. BOOM! SOLD!"

"So far so good, easy to use the online purchasing site. Straight forward service and very quick response to PO. Based on reviews really looking forward to the bed!"

"So far, so bad... read reviews, decided to purchase online. Site would not take any credit card, we called customer service for help. They had a horrible connection and could not hear us, they called us back four times with the same result. We were finally able to get through and credit card accepted, order placed. Instantly, inundated with mattress sale ads on all social media, cancel one, another pops up, I can’t get rid of them. ANNOYING! STOP!! You are making it far too easy to say forget it! This bed wpbetter be worth all the hurdles and unpleasant experience to purchase! "

"I won't receive my mattress for another week or so and will update with mattress details at that time. So far, the inquiry process with on-line support has been outstanding. They've answered all of my question, were polite and very thorough. I've received two follow-ups from L&L staff and delivery folks since submitting my order (which was very easy to complete). If the quality of the mattress matches the support to date, and I have no reason to think it won't, I'm going to be very happy."

"After more than a month of being on the fence about ordering a new mattress, I chose Loom and Leaf, because of Saatva's history and honesty dealing with their customers. I knew they would make sure I would be satisfied with my purchase, even if I had to exchange a mattress for a different softness/hardness. They don't mind me asking a lot of questions when I called. It is difficult for me to decide.....do I need a softer or a firmer mattress. I explained what feeling I wanted in a mattress, to Andre, he was patient with me and my explanation. I decided on the Relax Firm mattress. Wish I could have it delivered tonight!! "

"Easy to purchase and so comfortable!"

"We spent 3 hours in a Tempurpedic showroom and while the product is really nice we just could get past the price tag. We shopped on the Saatva website and used the online chat which was very informative. We didn't know about the Loom & Leaf product until the rep suggested it to us. We were so impressed with the whole company's dedication to customer service. We have never purchased a big ticket item online but the Saatva commitment to customer service, the white glove delivery and set up, the mattress guarantee and even the careful explanation that the adjustable frame was not returnable but had a 5 year parts and labor guarantee, all made us comfortable to place our order."

"Customers service was there to answer any questions before I place my order. They confirmed try out period of 120 days. They will exchange for $99 for the next firmest Loom & Leaf mattress and you are able to try that one for 120 days. IF, you still aren't satisfied they charge $99 to come pick up the mattress and give a total refund. That seems like a great guarantee.

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"The Customer Service was amazing! We cannot wait to get our new bed!!!"

"The purchasing process has been easy and user friendly. Excited to try the new bed."

"I spoke to Francis and my questions and concerns were answered."

"We felt the website was easy to navigate and understand the product. When we were purchasing we had a few questions and Justin was very helpful on the online chat."