"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"I just purchased online yesterday our mattress. Was so impressed with my online chat and the outstanding attention and service by Nicholas. Was a bit hesitant on the delivery time and he assured me he could help expedite to ship closer to 7 days. The reviews and ratings on this product were incredible with hardly a negative remark. Once I receive the product, I will then write a review on our satisfaction. However, the customer service so far has been really great with several pieces of correspondence and even a call from Nicholas. Really looking forward to a good nights sleep!"
"Customer Service was AWESOME!!! They didn't have to help me with an issue I had but went the length to help my wife and I. THANK YOU!!!!!"
"Have expensive mattresses from sleep number, dormia .. this beats them all. In a guest room at summer home, moved to master and going to bring it back to primary residence. "
"I have noticed that the edge is sloping down, I always sit on the edge especially in mornings when dressing. it just seems as though it's not as firm as it used to be when I bought the mattress. when I first purchased it was great but after sometime it lost it's firmness.
Thanks
Steve Bilger"
"Ease of ordering was fantastic, awesome, pleasant phone support (Steve). But that was just yesterday-hopefully delivery
is timely and we'll sleep in comfort for years to come!!"
"Great customer service, very easy process to place an order. Looking forward to receiving my mattress."
"I was expecting prompt service but your delivery people said that's what we're offering you.18 days is too long."
"I chatted with a representative online and also spoke with somebody by phone during the sales process. Both were pleasant and helpful. We received a call to schedule the delivery this morning, and that person was also efficient and friendly. We are looking forward to delivery. If the mattress meets our expectations, I may upgrade my rating to 5 stars."
"I chatted with service representative online and she was so helpful! I felt that she really listened and understood my questions and answered them to my satisfaction."
"I am very impressed with the excellent phone service from the beginning. All my questions were answered and followed up with information on delivery. Thank you."
"This was my second loom and leaf purchase. I love their firm mattress to support my back. However, the firmness is contrasted nicely with the luxurious mattress cover. I look forward to the next purchase!"
"The buying process was intelligently presented and easy to follow. My only advice would be to somehow provide a less subjective way to select mattress firmness. The visual used isn't clear and actually offers confusion at the point the two circles overlap. The difference between levels 7, 8,9 provide a mush of possibilities. "
"Between 9-18 days is a long time"
"The website is very user-friendly and provides detailed, relevant information. It was an easy process. "
"I believe that the person I worked with was a guy by the name of Francis. Also your chat person was very helpful but I don’t recall her name-very short, few letters. I’m looking forward to my new bed."