"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.

I would be happy to do business with Loom & Leaf again.

"

"In the process of purchasing my new mattress, I talked on the phone with Loom & Leaf reps twice, used their online chat feature, and was both emailed and texted with order confirmations. Their customer service is fantastic, with prompt responses, quick solutions and answers to questions, and a designated rep who has worked with me through several forms of communication. So far, I would highly recommend them!"

"We areny from the order online generation hhoweve did our search and ordered based on reviews, videos, etc. now anxiously awaiting the goods. Online chat answered all our questions "

"The purchase process was simple and quick. I look forward to my new mattress' arrival."

"The web site is informative and easy to navigate, biggest question mark is how satisfied we will be after we get the mattress and foundations and give them a try."

"Very easy to use website, with online chat help if needed. The website conveys quality and a high probability of customer satisfaction. I like that the company is narrowly focused. It makes my choices relatively easier and quicker. "

"I'm currently relaxing on my new mattress that was received very early this morning. Delivery and removal of my old mattress was wonderful. I'm noticing that there's no restlessness on this mattress, just the feeling of a beautiful hug. This one is a keeper!!"

"I've heard back from Loom and Leaf several times since I first placed my order- very pleased with their communication
style and looking forward to receiving my new bed."

"The ordering experience with Loom & Leaf has been absolutely phenomenal. In keeping with their luxury-at-reasonable-prices principles, I feel cared-for as a client and completely informed as to the status of my order. Between the emails and professional phone contact (within 24 hours, BTW), they have set my expectations high for the rest of the process (delivery, setup) but I get the impression I will not be disappointed. I am SO looking forward to my new mattress!!"

"Looked online, and used the chat a few times before my residence was ready for my new mattress. So it was late at night and I thought I could do it online, but the kind representative took my order personally over the phone. It wasn't a few days later that I got a call telling me when to expect the mattress."

"Just ordered mattress and awaiting arrival. We’ll report back with updates."

"All you need to know is on the website. No high pressure sales. Online chat operators with knowledge are there to help. I have no concerns about not being able to “test drive” my new mattress, given the fair and reasonable return policy. I also like this company’s attention to environmental issues. "

"Loomandleaf.com was a very easy website to navigate and I really appreciated the live chat as the service reps were able to give me the information I needed to make decisions re: the most appropriate mattress and base for my needs. "

"Everything went smoothly and prior to ordering, I chatted with one of your support staff. The information was very helpful and the process of ordering was efficient and easy. I am looking forward to getting my new bed! Thank you.
nancy "

"I experienced Great customer service!!"