"The hardest process is researching beds. Once we decided on Loom & Leaf, the process was as simple as could be!"

"Woman on phone was helful"

"Wonderful service and the bed....I will let you know"

" Gloria was awesome she answered all of our questions order process was quick and easy she even called us today with an update on where our bed was super customer service "

"We are pleased with the buying experience but are very interested in the follow through with their people who will deliver, set up, and haul away. We needed three beds, so are all in here, and to make sure we had it all straight, I called the phone number. The person who helped me took the whole order over the phone and could answer all my questions. Loom and Leaf asked for a review now on the experience so far which is excellent. I hope this excellence carries through to the entire experience, but am optimistic."

"We purchased our mattress for our Master Bedroom about a year ago and love it so much that we returned to buy the same mattress for our son's bedroom. Every time we call or go online, the process is faster and easier than I expect and the customer service always goes above and beyond!

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"Website was easy to use, had a couple questions that were answered quickly through chat feature. Bed arrived when promised and the 2 young men that set it up were professional & quick and made sure I knew how to use the remote for adjustable bed. As for the bed and adjustable frame... so far so good. Thank you for helping me save over 3 grand vs the mattress firm. Terry - Elkhart, IN"

"Easy to navigate site...Refreshing!"

"I was going to order online but called with a question about a discount for veterans. Ellie not only answered my question but made it much easier to order on the phone than online ever was. I am not aware of any other company where service reps email you with there direct phone line in case you ever need additional help."

"Had quite a few question before ordering the adjustable base and mattress. I spoke to a few different customer service people.
They were both informative, patient and helpful. I received a phone call the day after I ordered it to verify my order.
My husband had a Loom and Leaf mattress and is very happy with it.
I am looking forward to receive my bed."

"Having purchased three different, expensive mattress sets in the last four years, I can easily say SO FAR, this has been near perfect as a buying experience. The agent knew her product, knew her company and its policies, and most important of all, she knew the answers to all my questions without guessing, or looking it up, or putting me on hold to ask someone else. She was courteous, efficient and explained the entire process from ordering through the delivery and setup . Overall, she was an outstanding representative for her company. If all the rest of the steps occur as she promised, this should be the best buying experience ever out of many unsatisfactory ones from other, name-brand companies and manufacturers."

"You have a wonderful staff. Extremely helpful & polite. Thank You!"

"I purchased a Loom and Leaf mattress on this website with comfort and ease! The website was very easy to navigate, especially when following links for more information and then returning to the main page. For those of us who are not totally savvy with technology, I appreciate your company’s commitment to make online purchasing “a piece of cake.” I hope the delivery process goes just as smoothly! Thank you so much!!"

"I was so pleased with my first Leaf and Loom mattress, I’m back to buy my second. The whole experience is so simple and pleasant I don’t want to purchase a mattress any other way. One phone call to the most helpful, courteous representative and it’s done. I couldn’t believe it could be this easy and pleasant the first time I purchased a mattress from Leaf&Loom. I thought that at any moment something would go wrong. Not so. Every thing was as they said it would be. So I’m back for a second."

"My experience with Loom and Leaf has been stellar. Their customer service department was proactive and kept me informed at every stage of my mattress being put together to being delivered. I will recommend this company to my friends and in time will be a repeat customer."