"This was one of the least stressful large purchases I have made. Very easy, efficient, clear, and pleasant!"

"Clear and concise ordering process."

"I have been following this mattress for a year or two and am now able to buy one for my husband and me. We have had our old traditional mattress for too many years, so this will be a treat. It was very quick and efficient to order and look forward to receiving it right away."

"All of my questions were answered and the purchasing process was very simple and fast! Now I just need my new mattress!"

"I give 5 stars to online customer services. I already placed an order Loom and Leaf King mattress. As soon as I receive my order I will rate the product again."

"I used the chat line last night at 3pm eastern time. RJ was professional and courteous, answered all my questions and reassured me that my requested change was made. You guys rock!!!!"

"Loved the website design & simpleness of the site. Excited to try out the mattess!"

"So far, my experience as been great! On-line order was simple and quick. And the follow-up customer service has been exceptional so far. We are looking forward to sleeping on our new bed!"

"Easy to navigate and purchase mattress and base."

"We chose Loom and leaf above all others after extensive research. We are very impressed."

"The whole process is quiet simple"

"Person I spoke to was knowledgeable, friendly, and patient with me. Answered all my questions before proceeding. Not once did she even attempt to interrupt me, which is a pet peeve when a CSR think s/he is going to save us both time (because s/he has to show off her telepathic powers and prove she already knows what I must be thinking). As promised, she called me back the following day with an update on the progress for delivery dates. "

"Keli went way beyond normal practices for customer service...
She asked me to send pictures of my bed frame to make sure that the adjustable frame would fit. We spoke on the phone at least a half a dozen times.. She was knowledgeable, personable, patient, and she guided me to making the correct choice of bed. She could teach how to be the perfect Customer Service Rep
This company is the top of the line ion my opinion, coming from me that is quite a complement ... and I only hope that the mattress equals the quality of customer service that I have experienced.
Bottom Line... Give Keli a raise...:)
R. Lynne Davide"

"this is my second mattress...we loved the first one so much, we got another~!"

"was delivered on time workers very nice first night of sleep was wonderful I made the right decision "