"I just completed the order of my new bed...a smooth process with good attention to detail to be sure they captured my selection accurately. I was also pleased that they reviewed the trail period and return processes with me prior to me asking. "

"Ordering was easy and the representative when I called in my order was very helpful and easy to deal with. If everything is as smooth as the ordering process this will be a great find. Friends and family are waiting for my results."

"They keep you up to date with your order from the very beginning. Questions are addressed very quickly. Top notch company"

"When making my purchase a very friendly customer service rep assisted me and answered all of my questions very satisfactorily as well as put my order through for me in a very timely manner."

"I have not heard from delivery company to confirm date after initial date was set.
Not excited that much to get it, might be returning it or cancelling it. "

"I did a ton of research before deciding on Loom and Leaf. I ended up calling and was very pleased with how things were handled.
"

"Simple and easy. Quite easy"

"The service was great with Saatva when we bought the first mattress 5 years ago. Our experience with our recent purchase of a Loom and Leaf mattress has been even better. High quality call center reps armed with all needed information were a pleasure to work with. They were especially strong in outlining the process and all the important information including the warranty. Well done."

"From our initial online review, to questions with L&L's customer service and through the order process, everything was handled extremely well. Our many questions to customer service were answered in detail and professionally. Can't wait until we take delivery."

"Ordering was easy! nice and friendly staff! Can’t wait to get my new mattresses and adjustable base! "

"Initially buying experience has been exceptional which is a rarity these days"

"I did not realize how good this mattress is until i slept in a different bed for a night. My body sinks in perfectly, but still provides great support. I love it and would recommend it to anyone.

Almost better than the mattress is the customer service. I accidentally ordered the wrong mattress and loom and leaf gladly made the exchange for me. Everyone is very friendly, even the delivery guys.

Definitely a five star product."

"When my PayPal purchase wouldn't go through on the website, I entered a chat session with your representative Shawn. He was able to email me an invoice enabling me to complete my purchase through PayPal. The process was easy, and my purchase was completed in no time. Thanks Shawn and Loom & Leaf for the great service! My wife and I are looking forward to many a great night's sleep on our new mattress when it arrives!"

"Easy site to navigate, impressive amount of information presented very clearly & cleanly. Weirdly easy, simple & straightforward to order. Immediate acknowledgment from company of order which became timely status updates. Other companies need to learn from here!! Based on such a stellar experience so far, my expectations for my new bed keep going up!! Very excited to receive my new Loom & Leaf!! Thank you to all of you who have made this first part so effortless!"

"We found the information on the website helpful in making a decision about the mattress we would buy. All the questions we had were dealt with on the chat room where the representative was very helpful."