"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Very user friendly website. Ordering mattresses was easy and no snags. So far, good follow-up with the order and manufacturing process."
"Online buying can be very "iffy" but my recent experience with loom and leaf personnel was nothing short of refreshing and satisfying. They were knowledgeable and very helpful in my decision process. So, so far so good. Looking forward to receiving my loom and leaf mattress. "
"Very simple quick to give information on order progress!! I am very excited for my mattress to arrive."
"I had a most unusual request for my mattress needs, and Jon (the customer service representative) was great; patient, friendly, & knowledgeable. I would recommend this company to anyone, and their customer service is as supreme as their products!"
"Fast friendly customer service and no long hold times "
"I ordered my mattress via phone, and the young lady who took my order was very helpful and kind! After receiving a subsequent email later that day, I had a question about arranging delivery, and returned a question via email. Much to my surprise, I received a phone call shortly after my email from another young lady, who answered my question and set my mind at ease! It is rare when expectations are exceeded, but so far, Saatva Loom & Leaf has done it!"
"Website made picking mattress so easy. They compare mattresses we were considering at an amazing savings!"
"Fast, easy and great communication with the company as soon as I purchased my new bed. Can’t wait to sleep on my new bed! "
"Simple and thorough ordering!"
"Excellent customer service. Professional staff. Holds your hand every step of the way. Rapid response to all questions. Can’t wait to work with the setup and delivery team. I am betting that they will be just as professional and courteous. "
"I'd love to give a full review but it's been 7 days and I still haven't been contacted about a delivery date and time. Frustrating..."
"I have not yet received my order, but the customer service so fat has been excellent."
"After studying your brand and Tempur-pedic’s brand carefully, I learned that Loam & Leaf does not offer a California king. When I called to place my order, it was a fantastic surprise to find that we could get a split cal king. Janice was a pleasure to work with, she answered all my questions and was extremely supportive through the entire ordering process. She’s a keeper "
"Lexi answered all my questions...now, I can't wait for my new mattress! "
"Easy online ordering and great customer service"