"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Everything about this company has been great. We LOVE our bed. We were 100% convinced from the moment we laid on the mattress. Aaaaaaamazing!"
"Easy to use website and helpful in person customer service."
"Our online purchase was a breeze because the Loom & Leaf website is extremely easy to navigate. There wasn’t a million things to pick from, so knowing what we needed and ordering it was simple. We are anxiously awaiting our new bed and looking forward to sleeping better real soon! - Rosemarie M"
"I ordered a a bed from Saatva but then noticed the Loom and Leaf options that I knew would be better for my back. They were very easy to work with. They cancelled my order and let me place the one I wanted all within 5 minutes. Appreciate your customer service!"
"So far , very responsive "
"Purchased 10-16. Still love it!"
"So far, my experience has been great. I ordered my mattress over the phone. The salesperson was very helpful and the process was very quick and easy. I can’t wait to get my new bed!"
"I have to say that the service I received in the process of ordering my Loom & Leaf mattress was amazing. Since I am located in Canada I had a ton of questions and every single one was answered professionally and expediently. It was a pleasure dealing with a company who responds so quickly to their customer questions and concerns. Its very refreshing in t his day and age. Thank you for making it so seamless to place this order."
" Layla was VERY helpful for my decision to buy from this company!!! She answered ALL of my questions!! We are EXCITED to get our new bed!!! Thanks
"
" I called Loomandleaf three days ago in the morning and asked many questions. The agent was very understanding and helpful. We tried other mattresses that day and decided to purchase from Loomandleaf. We called back in the afternoon and spoke to the same agent. The delivery process was explained well. We received a confirmation email quickly. Now we are just waiting for the mattress which is due 5-12 days from our date of purchase."
"Customer Service was extremely helpful. Ordering online was a breeze. Can't wait for our new bed!"
"Great online customer service."
"I'm excited about the mattress but the e-commerce experience was awful. Poor design and flow. "
"The great website design and collection of reviews made the process of deciding and ordering a very simple process."
"I've purchased a Loom & Leaf mattress a little over a year ago and I love it so I'm purchasing another for my guest room.
Wonderful customer service on the phone and they explain everything in detail concerning the timing and delivery of your mattress.
You can respond back via email with any questions and they email back right away with answers.
I would buy from them again!
Sherri"