"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"I appreciated no one trying to upsell me. And you had many of the additional purchase boxes already unselected. It’s usually the opposite."
"This is the second time we've ordered a mattress from Loom & Leaf and the experience was exactly the same - EXCELLENT! The ordering process is simple and the product is so far superior than anything we've ever owned. You have to try it!!! We will never own a different brand as long as I breathe!"
"I am confident that my bed will be perfect, and if not, I have trust that this company will deliver satisfaction. "
"The purchase was easy through the website. I also used the chat feature and was able to get my question answered quickly."
"Your representative Eric C was very knowledgeable and patient with my wife and me. He always called us back when promised and delivered 100%. We cannot wait for the bed to be delivered. "
"A memory foam bed was new to me, but, I thought Inwould give it a try. The prices are so reasonable and free delivery, set up and 120 days to decide if Inlike it or not.
I am happy to say, I liked it right away. I find I don't toss and turn much at all and I don't have any pressure point pain in hips or back. I'm a true believer!"
"when i read the description of my mattress, I knew is was the one for me!"
"After much internet research, we decided to order a Loom and Leaf relaxed firm king. It was accomplished in minutes with a helpful Jonathan and confirmed with confidence inducing follow up emails. So far so good. Can’t wait til get it delivered!"
"I tried to order online but the payment wouldn't complete processing. The little circle just kept spinning so I used the chat function and was connected with William. He told me to just call him directly which I did. He was professional and super helpful. The entire phone call took only 15 minutes. I wish the website had worked but your staff saved the day."
"Unbelievably impressed with the customer service. If the product is as good as the CS, this company will rule the industry. Can’t wait to receive my mattress. Will provide another review at that time. So far, I’m golden. "
"Fast delivery and setup, love the comfert of this mattress !!"
"Ken, the representative who took my order was polite, friendly, and knowledgeable! Our son and his wife had recently purchased a Loom&Leaf king size mattress and are loving it. They recommended this brand to us for our guest bedroom's antique bed. Ken took time to locate our children's purchase and was able to offer us a $75 reduction in the price of our purchase. Ken also gave us a 'Veteran's discount of $50 as a courtesy for my husband's military service. Ken made it a pleasure to buy from Loom & Leaf. We have not yet received our mattress and foundation but from our purchasing experience and our kid's recommendation we can already tell we will be very pleased with our purchase."
"Researched mattresses for two years and the Loom & Leaf consistently came up in the top 10 more than any other mattress. Once I decided this was the mattress I was going to buy I had a chat conversation online with a representative. All my questions were answered without having to explain anything. I would say the purchase process for this mattress is simple and all the information on their website is clearly presented."
" The website provided a lot of great information. And any extra information I needed I just used their chat online. Great service!!!"
"Easy to use, great follow up on confirmation
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