"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"Buying from leaf and loom was a great experience. The only complaint is their financing is almost impossible to get. "
"Easy, impressive product.
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"Great customer friendly site. Easy and efficient experience. "
"Xiomara was very helpful & we are soooo ready for a decent mattress to sleep on again !"
"Our story is very similar to a previous client. We had ordered from Nectar and had our old mattress picked up. then we found that Nectar was a month behind in orders so we canceled. We then ordered from Costco but ran into the same problem and we cancelled that order. The Loom and Leaf sounded interesting and would not have the odor issues of the bed in the box mattress. We placed the order with Rosie, Saturday night and received a call today (1/28) that our mattress will be made by 2/2 and we will have it delivered before 2/13, when we have guests coming for a visit. The mattress is more expensive, but we hope it will be worth it.
So far everything has been great and we are looking forwared ot a good night's sleep. "
"Customer happiness is clearly top priority at Loom & Leaf! Responses have been virtually immediate and totally accommodating at every step, so far. I could not ask for more helpful or speedy service. The staff is well-informed across the brands and truly exceptional at quickly answering all kinds of odd-ball and basic questions, the first time. I am always surprised and delighted at how helpful and pleasant the people here are. Thank you, Loom & Leaf!"
"Been researching mattresses for a yr, and we decided to try loom and live based on US made, features, warranty, reviews and price. So far excellent service when I called to place order on 8am sat morning. Alan was extremely helpful, super nice, and said he would follow up with me once the order was ready to ship. We’ll see but so far so good. Really looking forward to getting the mattress"
"Although I haven’t received the mattress yet, the buying experience was very easy. The online chat I utilized was informative and I am reassured by the money back guarantee. "
"Great experience. All of my questions were answered. Online chat was great."
"Website easy to navigate and very informative"
"had an awesome experience via online chatting w/rep to determine which products was best. "
"So far the experience has been easy."
"Since there are no stores in which to try out the mattress, you are at the Discretion of the company to accurately describe the 2 different products. Hopefully we picked the right one for us. There are no discounts available. We found the webpage fairly easy to understand and use. The paypal link was great to have. Everything went smoothly. We're looking forward to having the new mattress installed on Feb 6 or there about. Thank you."
"Gave order over phone with Jason, and it was smooth as silk, and Jason was a delight to work with, thanking me many times for my military service. Great experience"
"Returning customer passed on loyalty discount! Greatly appreciated thank you "