"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"I needed help finding the best memory foam bed and Maureen H sorted my jumbled thoughts out. She was patient, informative and understanding - a great, old-fashioned customer experience with a Human on the telephone. After I ordered our bed I told her that I had been a customer service training specialist with FedEx and her boss was lucky to have her! We look forward to our new bed.
Shannon - Portland, OR"
"Fantastic customer service. Love the 24 hour chat line with immediate response. "
"i called with a question the were very helpful an nice .thanks"
"Easy to order, great delivery. Excellent customer service.
I was not 100% pleased, and they sent me a mattress topper, which should solve my issue.
Great customer service, would recommend to all looking to buy a new mattress."
"I have ordered my Loom and Leaf bed and had an excellent experience so far. Easy to get information both on their site, with chat and with many reviews where they were rated highly. Looking forward to receiving my new bed in 7 to 15 days."
"A beautiful website - wonderful pictures and descriptions. The site answered all my questions."
"Very nice step by step process that was intuitive. Chat window also popped up and my questions were quickly answered."
"Lynsey was fabulous. No pressure sell and so knowledgeable. Listened to all our current concerns and needs.
Was able to discuss differences with competitors products. Recommended a mattress based on our needs.
Gave us her direct, so after a couple hours talking we called back and ordered.
Thanks Lynsey
"
"The service agent was extremely helpful and answered all my questions. Very friendly. "
"Chat line was great and phone service equally good. I hope it turns out to be great choice. Awaiting delivery. "
"Ordering over the phone was quick and easy!"
"So far I've found the ordering experience easy and informative. I called with questions and the lady who helped me was very knowledgeable. Looking forward to getting my new mattress :)"
"Had trouble ordering on Website. After a couple tries it worked. They offered to call me, but I chose to continue online. Looking forwar 31std to delivery."
"Very happy with the service and consultation to help us select the right bed. We know a few people who have this bed and they rave about it. "
"Ordered mattress online. Looking forward to delivery. Many positive reviews. Will post again after I received mattress with my experience with this product "