"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Great buying experience thanks"
"Excellent website, responsive chat engine, well thought out email communications. Have yet to receive the product."
"Besides sounding really cute, Keli was very helpful :) "
"Easy to get information through the chap option. Representative very helpful."
"Thus far with the order, working with Diana has been a complete pleasure. We worked everything out on the purchase of the mattress, foundation, and frame, it was a pleasure talking with her. Both my wife and myself are excited about the new unit when it arrives, a great see night sleep is our goal."
"Placed our order yesterday. So far the experience has been spot on. Looking forward to receiving my product!!!
"
"Easy process.confirms purchase immediatley."
"Couldn’ Have been better. "
"The mattress was delivered on time. The delivery fee was very high. The mattress is hot, and it is difficult to move around on. The mattress is not living up to the hype, and I prefer a coil mattress or a hybrid mattress to this heavy, heavy
uncomfortable foam mattress"
"The order process went fine."
"My husband and I have researched beds - mattresses especially - for a month. Loomandleaf kept showing up on the "excellent" lists. I called the number listed on the website, and got ......Simone!
She was so helpful, so courteous and so personable it was fun to do business with her. She was never pushy, just knowledgeable and informative.
Now all I need is the mattress to review!"
"Initially, my experience was great. The representative online was very helpful and answered all of my questions. Then I spoke with a rep that reassured me of my selections and discussed different delivery options. The company delivering to my area calls to confirm a date and informs me that they only deliver 2 days a week to the city I live in, dates that were incredibly inconvenient. Then, I find out that the King foundations were 'accidentally left off my order' as it was sent to production. And it will not be delivered for another 9-18 days. The representative, Andre, told me that 'it wouldn't hurt the mattress to put it on the floor and sleep on it'!! Sleep on the floor?! One of the main reasons I chose to do business with this company is because of the amazing customer service it provides. I have not had that experience since I made my purchase. When they were trying to get me to buy, they were great. But as soon as they had my money, it's been terrible. These mattresses better be worth the trouble they've been to get them!! "
"Simple and fast. Good experience."
"Excellent from beginning to end."
"We are satisfied so far. Thank you"