"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"Was promised 2 day delivery. After payment was Kadence they changed it to 7-15 Days. This was supposed to be a Christmas gift. Wouldn’t have ordered it had I known it would never get here in time. "
"Just ordered a King split with adjustable bases! Website is very informative and ordering process is simple and straightforward. I did have some questions and in this regard the online concierge staff were very responsive and helpful! We look forward to delivery and of course enjoying the new bed!"
"Received a text message to verify order. Buying experience feels very personal "
"Roger helped me with my order of my new mattress and could not have been any more professional, knowledgeable nor helpful than he was! Made me totally comfortable in knowing I will have no regrets on having chosen a Loom and Leaf mattress. I am eagerly now awaiting delivery of the mattress and confident it will have been a wise decision!"
"Happy so far throughout the entire process"
"Could not be easier to order the bed. I ordered the relaxed firm loom and leaf mattress only. Did not need any other products
Pushed finance button and everything was done in about five minutes Does not get easier to buy a such a nice product"
"I just spent my second night on our new Loom & Leaf mattress and I prefer it WAY over the TempurPedic mattress that we have in our summer home (and about a third of the price). The edges of the bed are firm; it doesn't feel like I'm going to roll off the bed. Very comfortable and sleeping much better. Thank you!! I would highly recommend the Loom & Leaf. Delivery and set-up went smoothly, also."
"the choices were easy to understand"
"So far everything with the placing of my order has gone smoothly. I spoke to a representative who was very helpful and answered all my questions. "
"The employees there really took care of me when I had a problem
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"I was extremely nervous about buying a mattress online, but it was such a great experience! The customer service had been amazing the whole way. I have only slept in my L&L for 3 nights so far, so I am hesitant to give a full review but so far it has been very comfortable. We got the regular relaxed firm (I think it’s called) and it’s firmer than I expected and I am so happy about it! I did get a cooling mattress protector to make sure it’s not too hot as my husband sleeps really warm and it’s been perfect so far. I am happy we went this route!"
"Web site is informative and simple to use."
"Heard good reviews and a personal reference. The ordering process easy and al questions answered."
"Your rep was excellent and very knowledgeable during our order. Couldn't be any better. Kudos"
"Customer service outstanding,product of highest quality! I couldn’t be any happier! Will recommend to family & friends! Thank you so much for a great experience!"