"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"2 weeks to the “delivery partner,” then had to schedule delivery several days after. Lies."
"Made my order over the phone with Tom D. He was very knowledgeable and helpful. So far the experience has been great!!"
"Husband and I decided to get a king size bed, upgrade from a queen. Went to a few mattress stores, never enthralled with any particular mattress- though we really liked the Tempurpedic, we could not swallow the price tag. So started to learn more about online mattress buying - which initially seemed crazy to me. But the more reviews I read, the more I thought it would be a good idea. After reading tons of reviews, decided to go with Loom and Leaf as the reviews were consistently very good.
First- the online support was very responsive to all my questions, and not just canned answers, but specifics to my questions.
Second, the guarantee is 5 yrs longer than most of the competition.
Finally, the delivery and take away of our old mattress was a huge convenience for us. The delivery company came exactly when they said they would.
The mattress itself is very nice. I think it is firmer than I had expected but still extremely comfortable (sleeping on it for about a month), I tend to like softer mattresses and my husband likes super firm, so we had to find something for both of us. No odor whatsoever. No excess warmth. The quality seems excellent.
We are very pleased with our purchase. Would strongly recommend Loom and Leaf to anyone looking to buy new mattress. "
"Issues with delivery and dishonest company, I had my family coming for Christmas, ordered the mattress 18 days before, they promised to deliver it before the holiday and scheduled a delivery date, they didn't showed up and didn't bother to call. When I called them they kept saying that they will check the status and get back to me and they never did, they lied and said they kept calling me and the phone didn't work but I got phone calls all day, then they said they emailed me but I didn't got any email from them what so ever. Very unprofessional company. "
"I've been researching in the stores as well as online and found that the online chat with the customer rep was very helpful in making my decision."
"Everything went just fine"
"After determining what type of mattress I needed using the traditional bed to bed to bed workout at my local retailer, I started asking people for advice. The “bed in a box” was recommended by a handful of people. After some online research, I chose the king medium firm mattress because I felt it would be like sleeping on a cloud. The warranty is awesome also. How can you go wrong?"
"After trying out the purple mattress and returning it, we have decided to try loom and leaf! The buying process was smooth and easy! That’s all we know so far, but are looking forward to trying out the mattress when it arrives! "
"I worked with Wendy who I originally chatted with on-line. She was great at answering my questions and addressing my concerns about buying a memory foam mattress. It also made a big difference that she is an employee of the company and owned the same bed herself."
"My L&L mattress was ordered on Monday, 12/18 and I asked if delivery could be expedited. Initially I was told that it could not, but received a call later in the day offering delivery on Friday, 12/22. We don't have it yet (it's only 12/19). I have received two phone calls from Saatva: one from "Tiffany" and the other from "Stephanie". Both were professional & courteous, with one actually responding to an email sent (literally) minutes earlier.
If the mattress comes even close to matching the service received so far, there is no way that I'll be unhappy!"
"Online ordering was very straight forward and easy to do. "
"I LOVE my Loom & Leaf mattress. I feel like I am enveloped in a cloud every night when I go to bed. At the same time it is firm. I wouldn't send this mattress back for anything in the world. SO HAPPY with my purchase! "
"Appreciated having a representative available the whole time we were on the website making our order."
"mattress and box springs felt great for the first six months or so. then we began to notice some sagging. by now, a year and a half to two years later, there is a huge depression in the middle of the mattress on both sides, and in the middle it's probably six inches deep when we are in the bed. we live overseas now, so any remedy is unlikely, but i would like to know if anyone reading this review has found a mattress and box spring manufacturer that actually sells a product that holds up for over six months to a year. i can't seem to find one, and am getting tired of soggy mattresses at high prices. based on reviews, i thought Loom and Leaf would be different: but sadly, they weren't. Don Olandese, ***-***-**** or ***-***-****. 12/17/17"
"Just ordered the Loom and Leaf Firm mattress and got free expedited shipping just by talking to one of the sweetest customer service representatives ever. My wife and I are very excited to have our new bed soon and can’t wait. Very happy we chose Loom and Leaf for this mattress purchase. "