"When I was shopping, I used their chat function 3 times. Someone was always there, almost immediately with clear and honest answers to my questions. It's one of those situations whereby you have narrowed your choice down to three mattresses, and it's that feeling of comfort with one that makes your decision easy. Can't wait to get my mattress!
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"The best customer help I’ve had in ages!! I needed my mattress before Xmas and waited kind of late to order. Les, my customer service person, was so helpful, friendly and knowledgeable, he even called me back to let me know I would definitely get my mattress before Xmas! Y’all are doing it “right” !"

"Excellent customer service so far!! Thank you!
I will update you when the mattress is delivered."

"I read many reviews of the best mattresses and after researching a couple of the top ones, decided on Loom & Leaf. Ordering online was very easy and the followup by the company has been great so far."

" I'm going to give details that I was looking for (and didn't find) when I was researching reviews: My husband is 5'7" about 145lbs and mostly a side sleeper. I am a plus size gal at 5'6" about (ahem) 200lbs and I am a back/side sleeper. We were sleeping on a soft side 100% waveless waterbed mattress that was only about 5 yrs old. To say I hated that mattress would be an understatement. I was always waking up more sore than when I went to bed and EVERY move my husband made woke me up and "romance" was difficult due to sinking and hitting bottom. So my search began.................
I started researching different mattresses trying to stay away from traditional innerspring (too noisy). I was looking at Casper, leesa, tuft & needle and finally decided on the saatva-loom and leaf relaxed firm King bed. Customer service was awesome. They kept me informed every step of the way. Delivery was also spectacular. It has been almost 3 months. It has been an adjustment-having previously slept on a waterbed- but here is my review-
PROS: supportive- firm with just enough give
quiet- no squeeking or sloshing
uninterrupted sleep- can't feel husbands every move *cue angels singing now
romance- more support, no noise, just enough bounce

Cons: side support- if you sit on edge of bed to dress, you sink a little
heat retaining- has a layer of cooling gel but I still overheat and usually sleep with just a flannel sheet-in Michigan, in winter. To
be fair my husband loves this aspect but he is smaller than me, so I chalk it up to my weight
So there ya go. That's my review. I hope it helps"

"I have been searching for a new bed for a while and Loom & Leaf made it such an easy process to get ordered up.

I should have my bed in 18 days which is an amazing turn around, and the 120 days trial is genius."

"The process and level of communication was/is very good!"

"Will let you know more if mattress arrives in 5-12 days as advertized"

"Phone was answered promptly. they addressed my concerns and rectified the problem immediately. Thank you.
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"Excellent! Manuel was clear and helpful throughout our call with him. "

"I just ordered my mattress and can’t wait to get it! So far everyone at loom n leaf has been great; from the chats to customer service over the phone! "

"I ordered a new bed after much research. I am confident that my wife and I have made the , right choice. Order entry was easy and safe. Thanks again!"

"We have been researching mattresses for about 9 months and picked Loom & Leaf because of the incredible reviews and that the product is 100% made in America. I called and places the order with Keli. She answered all my questions and was super friendly. You could tell that she believed in the product herself. It’s exciting knowing that our mattress is freshly being constructed and not sitting in a warehouse collecting dust before delivery. Company so far have been wonderful to work with. Looking forward to receiving the mattress in the near future. "

"I had procrastinated purchasing a much needed replacement mattress for years. I was experiencing so much pain and discomfort from continuing to sleep on my old innerspring mattress that my lack of restorative sleep was taking a noticeable toll on my health. I gave away my bed frame, innerspring mattress and box springs so that it forced me to purchase a new bed frame, mattress and foundation. I spent dozens of hours reading online mattress reviews, specifically targeting reviews geared towards best mattresses for side sleepers. When I finally decided that the Loom & Leaf memory foam mattress would be the right style for me it was the customer service agent's product knowledge, patience and professionalism that cinched the deal and made me feel comfortable spending close to $2,000 for a mattress and foundation sight unseen.
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"After going to a couple of the "big guys" in the business, I decided to try my chances with Loom and Leaf. We knew what we liked in a mattress - even the model name - what we did not like was the price tag and the endless add-ons. L&L made it painless - about 10 exchanges with a very helpful CSR via chat and we were the newest (at the instant) L&L customer. Cannot wait to see if sleeping on the mattress is as stress relieving as buying it."