"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Phone and chat experience was great; help on measurements was appreciated."
"I have been researching mattresses for 3 weeks and I keep coming back to Loom & Leaf, by Saatva. Simplicity at it's best. From the options to the ordering, easy. Can't wait for my new bed."
"My experience was wonderful!"
"So far my purchase has been excellent. The company is very attentive, between emails and text messages I am being kept up to date with my purchase.
It's very early in the sale. I hope things continue to be as smooth to the end!
"
"Ordered Mattress, foundation, and frame. Acknowledgement was very quick as was instructions and letter of expectations."
"had a very nice and easy experience ordering the bed! I think it is easier than purchasing in a store! love that it will be delivered and set up as that process can always be a challenge -- so looking forward to trying the new bed."
"The buying experience was exceptional. Looking forward to the actual product."
"Site was thorough with informative comparisons and reviews. If the purchase holds up for quality as represented then post delivery trial should nothing more than a confirmation."
"It was so easy to order and with the support through chat I was given every ounce of confidence to make the best purchase. "
"Ordering was very easy. When I had a question, the online chat rep was immediately available to help answer my questions and even offered to phone me to help me in the process. "
"Shopping for this bed was very easy I read everything you posted, and compared it to other types of bedding with adjustable frames, and it appears to me that yours may be the best.
I love that it is echo friendly, and made in the USA.
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"I was buying a mattress and adjustable bed frame for my 80-year-old mother. My experience with purchasing the mattress from Loom and Leaf was excellent. They even scheduled a delivery time to make sure my mother had her mattress before she moved into her apartment."
" The order process was easy and the company has be in touch with me along the way."
"I've been very satisfied so far with the extra effort shown by the sales department"
"you guys did a great job accommodating my needs. "