"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"All my questions were answered by your chat people. Pleasure to interact with them. "
"Everything is wonderful. Thank you for being such a great company and keeping in touch. I look forward to the "sleep" of my dreams.! Excellente"
"Waiting for delivery and will report back"
"The website was easy to use! It has all the needed information to make an informed purchase decision."
"your team has been excellent so far to deal with, Klarna on the other hand has been a disgrace. they switched the 6 month interest & fee free promo to a 1 year 9.99% fee based offer without my consent. I have received the run around from them in trying to close the account, hopefully your customer service has resolved this matter."
"We just recently ordered our new mattress and the customer service has been excellent to this point, thank you Tiffany, answering all questions in a very professional and patient manner. We are anxious for our new mattress to arrive and feel confident that we will be as pleased as the thousands of other happy customers have been. "
"Called to order the mattress. Customer service was great so far, and very helpful
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"We purchased a mattress over the weekend and really enjoyed the sales process. We did a lot of research and it was very easy to get details about the company and specs of the mattress online. The online chat through website was helpful too. So far so good and excited to try it out once it arrives. "
"Was unhappy with initial contact. Person would not give any information without placing an order. I ended phone call and began a Chat session. "
"I called to discuss my full to queen conversion bed frame before ordering to make sure it was correct for the warranty. They were very courteous."
"Purchase was so easy. Can't wait to get our new mattress and hoping to rate it a 5 star too!"
"Bought the king for our master bedroom, liked it so much we just bought a queen for the guest room. Excellent quality, best price, doesn't smell . Buy it, you won't be disappointed."
"So far no problems will await delivery call"
"Although it is early in the process the attention to Customer Service has been gratifying."
"The site is fairly clear and simple. The only issue was it was a bit challenging to locate the adjustable frames on the site. I found this website though a mattress review site that listed it as top rated out or 7 listed mattresses. I realized after ordering and completing my purchase that I had not correctly identified that site as one that referred me. Too bad because that site should benefit from my order."