"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"The Representaive walked me through the process and made it easy to make choices. She took her time and then reminded me that she could be reached if I had any questions. Looking forward to my new mattress."
"Title says it all … salesperson answered all our questions and helped us pick our perfect mattress."
"Very easy to choose a product."
"I was a little hesitant about buying a mattress online but after doing research, I decided to give Loom & Leaf firm and relaxed mattress a try. I’m glad I did! So much better than my Tempurpedic mattress, I sleep great and wake up without any aches, and sleeps cooler than my previous mattress. Why spend more money on a Tempurpedic when you can buy a better mattress for half the cost?"
"Comprehensive website, easy to navigate, would have been 5 stars except that not able to complete purchase online. Was advised by very helpful customer service that they are working on fixing that for their Canadian customers. Happy to hear that mattress being manufactured right here in Calgary! "
"I can't wait for bedtime!"
"Just purchased my first loom and leaf mattress and found the on-line buying process to be very easy. The online chat person was very helpful and knowledgable and answered my questions in a clear and professional manner. I'm looking forward to receiving my mattress!"
"Easy and painless on line ordering. Sales rep Sal very helpful answering all questions."
"Very helpful with expediting order. Recently moved and did not realize took up to 3 weeks to get new mattress. Was sleeping on carpet and upgraded to inflatable mattress while waiting for arrival. Can't wait to try out bed!!"
"Went as smooth as possible."
"Like the up to date texts messages."
"This was very easy to do. The representative provided all necessary information on the product to enable a quick and easy decision. And as I had separately ordered a mattress from Saatva, they consolidated the two orders, saving me money on delivery and installation. I was quite pleased."
"Very poor delivery company interaction so far"
"The buying process was fast, easy and the staff I spoke with with was very professional."
"I’ve just order my Loom and Leaf bed. Decision to purchase was based on review of the L&L website and multiple independent sites. I now eagerly await the arrival of my bed. If the bed is as good as the L&L customer service I received during purchase, i’ll be a customer for life. "