"the sale person was very knowledgeable and very friendly."

"I really appreciate the people on chat for the loom and leaf mattress. I chatted several times during the weeks when I was looking for a new mattress, and the customer service providers are always very helpful and gave good detail answering my questions. I have ordered the mattress and I am very excited and looking forward to getting it. I am very thankful for the helpful customer service people who helped me make this important decision."

"So far so good, all aspects of mattress purchase has gone very smoothly. Can wait for delivery and to compare against my older mattress. Hope all goes well."

"I did my homework and your company was the best."

"The salesperson was very helpful. just waiting to see if in will get it on the date I asked for."

"Very good experience buying online. Mattress was delivered very quickly. I have slept on it for 4 nights so far and love it. I would recommend this mattress to anyone."

"Customer service rep was knowledgeable and the process was easy. Can't wait for bed to arrive."

"I have done a lot of research on mattresses as my husband and I are ready for a new one. He has issues with his side after a couple years sagging no matter which direction we turned a spring mattress. After reading all the reviews on how great the quality (regarding sagging) is on the Loom and Leaf we purchased. The process was simple just to click what I wanted and the PRICE was even better. Once installed and we have slept on it a month or so I will be posting another review on the quality. So far so good! Thanks Loom and Leaf "

"Process was simple and the people were very helpful. "

"My sales rep was very good and considering that I called at midnight on Sunday the smooth ordering process was a surprise given the late hour"

"Very good customer service. The sales process was very easy and straightforward. Thus far, great experience."

"Buyer beware.....the top layer organic layer as show on the website is not the same as the mattress that arrives. It's sort of waffled construction and not soft."

"The website is very easy-to-use with all products adequately displayed and explained. A very straightforward process that answers any questions."

"Three months ago we ordered a king mattress which arrived in a very timely fashion and received excellent service from the delivery team. As the weeks progressed we knew we loved the mattress but It wasn't satisfying my back issues. I called the company explaining satisfaction with the product but needed more. The adjustable frame and split king was what we felt would help me greatly. Customer service (Nicholas) without a moments hesitation agreed to pick up the existing mattress and replace it with the new frame and the split king mattresses. True, we were spending more money but only for the cost of the involved with the adjustable frame. The mattresses were an exchange. This product is very comfortable and their service cannot be equaled!"

"We haven;t received our mattress yet, but so far the online experience has been great"