"By quickly answering my questions, I was able to immediately place my order."

"I conversed through Chat on a few occasions to get the information I needed to make my decision. Response was great and the answers were concise and helpful. Great process!"

"Robin was very efficient and he answered all of my questions...Whole process was done very quickly with no attempt to upsell.
Not so sure about the text I got from manufacturing asking me to confirm the order based only on the height of the product..."

"After a lot of research I felt good good about placing my order with Loom & Leaf. After receiving a text message & email asking me to confirm all on my order was correct I now am confident I made a wise choice. "

"I purchased a queen mattress about a year ago and became damaged due to a upstairs neighbor's overflowing his washing machine. Gallons of water ram through the ceiling right onto our bed. Loom and leaf quickly took my order and expedited the delivery. These mattresses are amazing. Firm yet soft, from day one no more back ache. Can't say enough good things about them."

"Very responsive. Feel like I'm having an "in-person" purchasing experience."

"So far everything has been fine and I am excitedly waiting for our new mattress. Tom was very courteous and answered all my questions. Also my chatting online with a representative was very informative."

"Have not received the bed, just ordered last night. Ordering went very seamless."

"My new firm King Size mattress arrived in 2 weeks. Never had a memory foam mattress before so I decided to get one since I have lower back pain. It's a nice mattress for the price and feels comfortable although not cooling. I wakeup often feeling hot. I have 2 ruptured discs in my lumbar spine and I still wakeup feeling sore sleeping on my back but then it subsides. "

"I was cut off several times on the phone and when Les called me back for the third time, I knew the company cared deeply about my satisfaction. Granted, they were trying to sell me something but three call backs is unheard of in most industries and I would generally have had to call back myself rather than getting the third callback after the cell signal disruptions. So far so good folks, don't muck it up now with some sketchy product, lol."

"Nicholas was very knowledgeable and efficient."

"We had received your brochure for review which was followed by 2 visits to your website. During those visits, I had a chat with your service reps and had several questions asked and answered. By the time I placed the call to place the order, we were convinced we had made the right choice. I spoke to Izzy who was the team leader. He was very helpful, polite, and professional. So far, we are very pleased how things have gone and we hope the mattress turns out to be every thing we want it to be."

"So far so good. Ordering was easy. Prompt communication about delivery. "

"I was getting a little overwhelmed with all of the mattress and bed options out there, the chat and customer service folks were very knowledgable and helpful. Waiting to see the end result.
Paul"

"I was referred to this website by a friend who bought a mattress and was very satisfied I had many questions and went on the website a number of times before I decided on the mattress I ordered.
I also read the reviews and based on everything I read I decided on this product. I haven't received the mattress, but I am very excited to receive it. "