"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"I had very good customer service from Chrystal. She made sure everything that was needed was incorporated into the sale. Her demeanor to help me was far beyond my expectations. I haven't received the mattress yet but if it turns out to be like the customer service, I will be very pleased "
"After researching other brands I had all my questions answered by the loom & leaf website.
I ordered my mattress in about 5 minutes and got a confirmation within an hour.
Looking forward towards my new king mattress arriving soon and my old one taken away.
I'm confident it will be a positive experience because they guarantee it or my money back!"
"I've been sleeping in a Tempur-Pedic for nearly ten years and it was time to replace it. I knew I wanted to stick with a memory foam mattress for its support without pressure points but I was looking to upgrade some of the cooling features. This mattress has everything I was looking for at a fraction of the price. From ordering to delivery was about 10 days, I went with the relaxed firm option and am glad I did. "
"I finally decided to order a bed after months of research. I placed the call, and the representative actually helped me purchase a different bed than I had called to order. During the conversation, she asked questions and told me about the Loom and Leaf beds that were more like the type of beds we love. She suggested that I read about them to see what I thought. She was right! I never would have known if she hadn't taken the time to discuss various options with me."
"So far, so good. simple & smooth process to the end.
Small problem getting Paypal Credit BUT the rest was fine."
"I ordered a queen mattress online and it went smooth as silk.. then I spoke to a customer rep. to double check the order and payment went through. The customer rep. answered all my questions and she was very patient and professional. Keep up the GREAT work Loom&Leaf!"
"After researching, we bought online in an easy smooth transaction. The website walked you through everything that you needed and all charges were explained. Positive buying experience."
"I found a wealth of information online, so much that I was able to go ahead and place my order without needing to call with questions. If my new mattress is on par with the website, I will be very pleased."
"From browsing your website to chatting with your rep Kenny Q,it was clear to us we made the right decision to make our purchase with Loom & Leaf!"
"Process simple. Confirmation and follow up timely."
"I have owned one for more than a year. Now buying this one for my grandson."
"I made a number of calls with different questions. I did a fair amount of comparative shopping--L&L was patient and I'm looking forward to getting a new mattress.
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"Very responsive, answered all my questions. Great online feature. Very helpful, not trying to push anything. "
"They were very helpful and polite. What a great buying experiance and a relief from pushy/rude sales people"
"Been looking at these and reading reviews and arricles for about two years. They now offer a no interest paypal credit payments option. Already knew what I wanted so got approved and purchased. Just waiting on product. Read a few reviews that indicated issues with delivery but hoping to avoid that. Looking forward to the 120 day trial. "