"I researched mattresses until I was sick of them. I finally decided a 30-60 second "try-out" in a mattress store wouldn't tell me much, so I opted for a very highly rated mattress with a 120 day return policy and a strong reputation for customer service. While ordering on-line I had a question so I called the help number. April was very helpful and pleasant. After she answered my question about on-line ordering she offered to place the order herself over the phone. Very simple. The mattress and foundations were delivered this morning and the old mattress and box springs taken away, just six business days after I placed my order. I haven't slept on it yet but am very much looking forward to doing so tonight. I hope (trust) the sleeping experience will be as pleasant as the rest. However, I'm not worried for two main reasons: 1) SAATVA's high scores for quality, comfort, and customer service, and 2) I have the option of returning it if, for some strange reason, it doesn't work out."

"A year ago we got a Saatva coil mattress for your king bed. The whole experience was great and I returned the luxury firm for the plush. Luxury firm was just to hard for me, my husband could sleep on a rock! We recently purchased a new bedroom set and no longer needed the box spring or frame so we moved them to the guest room. We then needed a mattress. We ordered the loom & leaf all foam mattress after reading all the good reviews. Online is so easy--had a terrible time dragging my husband to mattress stores where they attack as soon as you walk in the door-----my husband would run away and I was sacrificed!
We also looked at the mattresses in a box, but ruled them out as stinky (reviews talked about the off gas) and they come in a box!
"

"The ordering of the mattress was superb. I use the online chat to address quite a few questions. It was right on point! "

"Researching for beds was no fun. However, once I came across Loom & Leaf, I was quickly impressed. Their website clearly stated what they offered, answered all of my questions, and when I had additional questions and corners, they have a virtual assistant immediately responding to me online. I did a bit more research and then asked a few more questions, and then placed my order. I am very excited to try our new bed out. I will plan to post pictures, maybe a video as well, so that others can learn form my experience and hopefully come to the same conclusion I have, that Loom & Leaf is a superior product at a superior price, all of this from a Superior company, who "gets" Customer Service and provides a Quality Product at a Very Competitive price. Thanks Saatva/Loom & Leaf!!"

"I read about the product online and it seemed to be just what I was looking for. I have been having bad back issues and wanted a firm mattress and I like memory foam but the tempurpedics were way to soft and had too much give.
From what I read, this should be much better and the fact it is environmentally friendly and has natural flame retardants is a big bonus. I'm really looking forward to trying this mattress out and will post a review or update this when I have received it."

"I just placed my order yesterday and so far so good! The website is easy to navigate through, found the information needed to make a sound judgment and purchasing was a very painless process. Can't wait to get the mattress"

"With the chat option, or call it was easy to get info to make a decision on which bed to order. Now looking forward to delivery."

"I always reserve my reviews "

"Perfect and simple so far!!!"

"it was an easy experience and one i enjoyed. your web site is fantastic. and when i had to call back and change something on my order, it was handled efficiently and quickly. very good experience!
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"It took just minutes to order everything we wanted."

"The web site was easy to navigate. Information was very accessible. "

"We started by chatting online and getting most of our questions answered. Then, when we were about ready to order, I called in to ask one question again. I got the reassurance that what I was about to order was the best choice for our needs. The person I spoke with gave all the time I needed and then made the order process extremely easy and smooth."

"I had just placed my order and was looking for a more accurate delivery date. I realized this would be difficult since I had just ordered a few hours ago. L and L asked if they can call me right back while someone called the local dispatcher in my area for an ETA. They called me back in 5 minutes and gave me a 2-3 day window for delivery. Very good service. "

"So far so good - online ordering process was straightforward and I received a confirmation email the same day. Looking forward to a flawless delivery process!"