"Customer service has been good so far. It would be nice to have faster information on when the bed will be delivered, still waiting for a call three days after ordering.
The folks on the website chat have all been great."

"After visiting several mattress stores and reading on-line reviews, we made the decision to purchase our first Loomandleaf mattress. Gloria was extremely helpful with the purchase. We can't wait for it to arrive."

"After months of research, I made the jump and ordered online. The website was easy to navigate and 0% financing was quick and easy through PayPal. "

"Chat session was helpful in answering questions before ordering. Very helpful."

"The online purchase was very easy. Additionally, I needed to call their representative to clarify (firm vs very firm). They answered almost immediately and were knowledgeable about their products. So far, so good! "

"The customer service is excellent - my questions were answered immediately on the online chat and both people I spoke with were very friendly and accomodating to my requests!"

"We've had a Tempur-pedic for 10 years and it's time for a new mattress. Just couldn't justify the cost of a new Tempur-pedic so started doing some research. Spent several days online and finally liked what we saw at Loom and Leaf. Response to our questions was quick and ordering was fairly easy. The only hang-up we had was wanting 2 twins instead of a full king and wasn't sure about how to order but became easy once we got into the process. Looking forward to receiving our new mattress and trying it out. Vicki"

"Spoke with a rep who reassured me and answered all my questions! Easy purchase online.. can't wait to receive our mattress and give it a try! "

"The team at Loom & Leaf answered all our questions and made us feel great about investing in one of their mattresses."

"I've only just placed my order ~ and it was a breeze :-) The web site is easy to navigate and (unless you close it) there is a chat operator available for questions. After reading oh so many reviews, I'm excited to do business with this company!"

"After researching top of the line foam mattresses in retail stores in the $4000 range and not being impressed by the store, product or warranty, i decided to try Loom and Leaf by Saatva. My experience in buying 1 mattress and adjustable frame was so good that i have purchases a second mattress and box spring. In my opinion, the mattresses are superior to those I tried in retail stores and about 1/4 the price. The support and comfort level is superior. The mattress is not hot, a problem with many foam mattresses, and is supportive of a heavy person. I would tell anyone interested in an excellent quality foam mattress to look no further than Leaf and Loom.
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"I found buying a bed so easy as there was a lot of information online and any questions I had were immediately answered by a customer service rep that was online waiting to be of service. "

"Everyone has been pleasant and helpful. Eagerly awaiting the arrival of my mattress!"

"I spent days researching mattresses and it became overwhelming. Our last mattress was spring with a pillow top and we liked it for most of the years we owned it. I decided to choose Loom and Leaf because of the reviews and warranty. I'm so glad I spent a little more money to go with them instead of the mattresses that come in a box. The delivery went smoothly and they set up the frame I purchased through Loom and Leaf. There was no off-gassing and I am VERY sensitive to odors so I was very pleased with no strange odor. The firmness was perfect for me since I usually sleep on my side and sometimes my stomach. My husband, who was more skeptical than I about foam mattresses, was surprised at how it performed. He is still a little worried about how long it will last, but for now he loves the mattress too. I fall asleep within minutes and always get a good nights rest. It does seem a little warm, but it is summer so I think that is normal. I must admit I am the type of person that has buyers remorse on almost all big ticket item purchases. This is one purchase that I do not have buyers remorse over. It was worth every penny. Thank you Loom and Leaf for a great product!"

"The customer care team is top notch. My transaction was fast and easy!"