"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"The website was simple to use and made for an easy purchasing experience. Looking forward to getting my mattress delivered and set up"
"Had to add a cell number and it got done right away with a confirming email. "
"We have yet to receive our Loom and Leaf bed, but our experience so far has been great. All my questions have been answered, and I am confident that even if this bed doesn't work out for us, returns will run smoothly. Looking forward to receiving our bed!"
"We were looking for a home in Atlanta, Ga. While searching on the internet, I noticed an ad for Loom and Leaf. Since we were in the market for a new mattress to go with our new bedroom furniture, I decided to investigate this mattress. The reviews I read from the media and personal experiences of current customers were very positive and I was sold. We decided to place an order for the mattress and low profile foundation. The friendliness and helpfulness of your customer service team was outstanding in answering all of our questions. They are even trying to accommodate a special request we had. Looking forward to getting the new mattress. Will tell you of our experience once we had a chance to sleep on it. If the reviews are accurate, I'm quite sure we will be extremely happy with it. Thanks so far for an enjoyable experience."
"I just placed my order for our new mattress. My husband and I have done a great deal of research and went to various stores and tried mattresses. The foam mattress was far superior than others. We researched online and Loomandleaf stood out to us. We both experience much pain and toss and turn every night. We chose Loomandleaf for its price, its material, service, guarantee, and delivery/set up. We like the idea of having a 120 day return policy along with the customer reviews. I can hardly wait to receive our mattress in 9-18 days. "
"Chat people were informative, e enthusiastic, and very helpful. I did a lot of research and found Loom and Leaf excellent. I hope the bed is as good as the buying experience."
"Just been through the ordering process. Very easy to do. Website gives you the info you need."
"The delivery people although sweet did not have the proper equipment. They hand carried the mattress and the box spring from the truck to the apartment dragging the two things on the sidewalk. I had to tell them to lift it so it was not dragging on the asphalt. I was told that the mattress would take 10 business day so I arranged for my old furniture which included my old bed and mattress to be delivered 4 days before that. They were there 6 business days after the order was placed. So now I have the new mattresses but no bed. I did pay for the pick up service. having a deliver earlier is a good thing but not necessarily if there is a pick up involved."
"Great experience so far... The rep was very helpful and polite on the phone. We can't wait for the mattress to be delivered! "
"Very helpful and very informative. Also asked that I call her anytime.
Tonight I had chat with two other employees and they were very helpful on size I needed with the adjustable frame. Considering changing to adjustable instead of regular frame. Thanks for all the prompt info.
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"Very happy with my mattress ordering experience. "
"I found the entire Saatva process to be pretty seamless, until it came to delivery. The delivery guy called me three different times after we agreed upon an end of week delivery date to attempt to deliver earlier. While I appreciate the effort to get me my mattress as soon as possible, the delivery guy wound up calling so many times and ignoring my repeated concerns that I would be at work. I then received a call three days early that they were 15 minutes away, forcing me to rush out of a meeting and out of my office. My bed had not yet been delivered, so I was forced to have them stand up the mattress against a wall. "
"Good experience ordering bed system; just hope it comes sooner than later!!!!!! So excited."
"Great experience from start to finish. I hope my mattress is as good as the customer service was!"
"Have not received bed yet, so can only comment on ease of purchasing. The people were very helpful."