"So far my experience has been wonderful with Loom and Leaf. I ordered my mattress from their website which was super user friendly and helpful. I accidently ordered a King instead of California King, completely my fault (I was reading the measurements of each mattress and never clicked back on the correct one). I panicked, but I called the number and it was corrected in a matter of seconds, no questions asked, no hard time, just completely handled and an accurate order email was immediately sent to me. A couple of days later I received a text message from Loom and Leaf letting me know my mattress was heading into production and to confirm my order was correct. I'm still waiting on my mattress to be delivered but so far my experience with the company has been awesome. "

"So I did a lot of research about this bed. After six weeks I bit the bullet. The agents on the website answered every question I had (and there were a lot), before I made my purchase. Once the purchase was made, Loom and Leaf kept me informed and my bed was delivered in about 10 days or less. The delivery guys were terrific even though they had a lot of deliveries that day. Set up my bed, made sure the adjustable bed fit my existing frame, which I wanted to keep (it was custom made). They even tested the adjustable bed to make sure it was working properly.
The experience was terrific and I'm sleeping better than I have in years. It's really hard to get out of bed, but I"m getting such restful sleep.
I had my doubts about making such a big purchase online, but Loom and Leaf has a great business model and the customer service to back it up. Well done!"

"Everyone was very nice to me on line and on the phone and answered all my Questions. Thank you..."

"Painless. I have lower back issues since the 80's. I don't sleep well, wake up tired. Asked the tech about products and entire process. It was an informative session that was processed beautifully. I feel very comfortable with my decision. Just waiting for delivery and setup now, but from what I've experienced so far, this will flow as it did from the beginning. I have no concerns or issues to this point and am excited about receiving the new mattress. I talked to my neighbor who now has your product and everything he told me was accurate. Your group really does it right and I thank you for it!"

" Quick, fast, and simple! So far I've had an easy experience ordering, can't wait for the mattress to arrive."

"Picked out the size and firmness I wanted,and accessories
Easy as pie.
"

"Excellent customer service. This company definitely cares about customer satisfaction. I have never dealt with a company this remarkable. "

"Your customer service representative was very friendly, helpful and knowledgeable."

"Shopped on line, and in stores,:
Loom and Leaf chat line staff members,( and over a month of chatting) gave us the best information with no pressure to purchase.
(1) No Altitude ( talked at our level) and Positive Attitude.
(2) Patience and understanding.
(3) Flexibility in the way we Canadians think and our tax regime.
(4) Not Like Amerisleep, where they are still selling the Old Models and only The Independence Model to Canadians at a higher price and $300.00 US$ shipping, per phone call information.
(5) Gave us a Military Discount for Service in Canada.
All in All Great Service EH!
And did not treat us Canadians like we lived in TeePees, & Igloos, Like Target Stores tried.
"

"Used the chat line to ask questions about payment and was happy with responses. Order is in production. Waiting for call about delivery."

"Sent me a quick response after purchase"

"Fast and easy order. Quick confirmation."

"Buying online was easy and flawless so far. The process was smooth with no hiccups. We have not received the mattress yet so I cannot respond to that experience yet. Hopefully I get what I ordered and the mattress firmness is what my wife wants.
Great so far!
Norm"

"Information is easy to find and ordering is straight forward."

"The process was easy and the conformation made an error on my part easy to catch and change.
Thanks so MUCH looking forward to getting my new bed."