"I spoke with Sandy two times to and the second time was to order. On both occasions we spoke about two (2) twin king mattresses. I gave her my name several times. In checking the order I found the following errors:
1. Invoice stated one king mattress. Price $1499.
2. Name misspelled , but Bernard Should be Barnard
3. When I called and spoke with another rep because Sandy was not available. Your email said to speak with anyone if you had a problem. She stated she would change the mistakes, but I had to pay an extra $100 for the two mattresses. That was never discussed when I spoke with Sandy. In all fairness Sandy was very nice when we spoke. I guess she may be new or just overworked.
Bob Barnard"

"It was super fast and easy."

"Very helpful customer support. But I can't really rate everything until I've received the bed! I've got high hopes!"

"Very easy buying process and an immediate answer to a question I had using chat."

"I'm so glad that we decided to purchase the loom and leaf matress this year that we decided to purchase another one.
Happy sleeping! "

"Ordering was quick and easy. Mattress was delivered undamaged in the time frame promised. The two men who delivered the unit were great. Mattress is very comfortable. After the first night my wife and arose rested and without pain. My feet were not tingling ( asleep) . My back was no longer sore. "

"Customer service and interactions was so superior to anything we have received - and it was consistently a WOW experience across our pre-purchase research and information gathering, our purchase process, and the post-purchase follow up. "

"after 25 yrs, we decided to purchase a mattress, check the website, we found out of the different new brands in the market. We began reading and identified Saavta-Loom&leaf. We check their websites and made a decision to pursue loom and leaf. Our surprise will be when we get the mattress because we do not have any idea if it would fit our desire."

"Wish they had more financing options "

"On line purchasing was quick and easy. A little concerned about delivery time fitting within our need based on some other reviews."

"I enjoyed ordering online with Loom and Leaf and had few problems; when I did the chat person was always very helpful. Of course my order has yet to be delivered so I hope all will be well and I can enjoy my new bedding.
"

"Haven't received it yet, but the website was helpful and reviews were awesome. Excited"

"Great, service representative "

"Being of the age that all I knew was Coil beds after extensive research LUCINDA gave me all the info needed, She was knowledgeable, professional and certainly an asset to LNL.She made this experience so much easier.
LNL aka Saatva reputations speaks for it self, but any smart consumer would love to make a purchase and 1/3 the price of the well known TP brand.. This sure beats the 5 minute tests at a mattress store combined with Used Car sales techniques. With there great trial period , warranty longer than most makes LNL makes a WIN WIN!!!!
I,m looking forward to not looking at my bed as the thing at aggravates my pain....so far a 10 star rating!!!"

"It's a bit early to rate my total experience, as I just placed an order for a new bed about 3 days ago. However, the experience has been good, thus far. My pre-purchase questions were answered directly, and I was contacted by a representative shortly after placing my order to confirm the exact specifications of my order. The representative also confirmed the process and the expected timeline. I'm looking forward to receiving the product and am hopeful to continue with a good review. "