"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"The process was just as described - the delivery service was on time and professional, bed is outstanding! I will buy again in the future. "
"We called and was given great assistant. Placed the order over the phone
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"I ordered my new mattress and base over the phone because I needed a special order. The sales rep was friendly and knowledgeable. Very quick and easy!"
"Very easy to determine what I wanted to order. Process almost too quick and easy. Can't wait....."
"no problems with my order"
"Fantastic initial service. Can't wait to have the mattress delivered."
"easy and quick ordering process"
"Just ordered mattress and it was easy to get information, get questions answered and place order "
"The website is easy to use and the descriptions along with other available reviews make the decision making easier. Looking forward to trying out my new mattress!"
"The process of ordering our mattress was very pleasant. I had a question about my order almost immediately after sending it. I sent an email and received a phone call five minutes later with the answer. It was reassuring to know that customer service is on top of every order. We are waiting for delivery and hope the delivery process goes as well as the ordering has. "
"Very simple to order products. Customer service right there to help with anything.
I really hope this bed is the ticket I need for a rest full nights sleep."
"Great customer service. Talked to an actual person on the phone. "
"Easy phone order with all questions answered."
"After spending weeks looking at what seemed like hundreds of mattresses and reading the professional ratings of many, we found Loom and Leaf. The name alone caught our attention...it beats "Foam and Springs." We went on to read every word of the website as well as links to others sites related to Loom and Leaf. My wife and I came to the same conclusion: we wanted to buy from these folks. Our new mattress and foundations are due to arrive in just 3 days. We're looking forward to that. Our old mattress is well past its usefulness will be removed by the crew delivering the mattress. That was a big selling point for us. Everyone on the phone and online has been upbeat, informative and helpful in placing the orderl. There's only one things left to do...lie down and enjoy a peaceful night of slumber."
"It was good! When I first tried to go on their website it was down but I came back up 15 mins later and so far everything has been great! "