"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"A very smooth and easy order process."
"Found Loom & Leaf while looking on line for mattress and adjustable bed reviews. Was put off by Tempur-pedic's high prices and lack of information on what might be in their product. Saw several favorable video reviews on Loom & Leaf s mattress so went to their web site. Liked what I saw and ordered a mattress and an adjustable bed."
"Hope the mattress is very comfortable after delivery. $95.00 seems like a lot of money to put a mattress on an existing frame. "
"Your website was helpful, although finding the adjustable base was a bit of a struggle. It was the mattress and base combination that sold us. The online support and call back system worked well for us, and the 120-day trail helped us feel comfortable with buying online.."
"My representative was very helpful and offered useful suggestions. No pressure at all. I can't wait to get my bed!"
"I somehow had entered my credit card information incorrectly and the transaction was declined. I was trying to figure out how to A. verify that it in fact did not go through (definitely didn't want to create 2 orders and be charged twice!) and B. Verify my information and resubmit. Before I could even give it much thought my phone was ringing and a very helpful woman informed me that my transaction was declined and offered to assist me in re-ordering. I found this to be an unparalleled level of support that I have never experienced elsewhere, and was very happy, almost as if they read my mind! "
"The customer service guy was very helpful!"
"Great website. It was very user friendly. I can't wait to receive our new mattress. "
"Was just calling for information with intent of waiting to make a purchase after reviewing several other comparable brands. Gloria's excellent attitude and assistance convinced me to try the Loom and Leaf. Even if I end up not loving and keeping the mattress I ordered, I would give Gloria the highest rating possible. Just hope the mattress is as good as this customer rep was.
I did not want an account with Reseller. DO NOT SEND ME MORE EMAILS ETC. DO NOT RUIN A GOOD EXPERIENCE."
"The ordering and purchasing experience was very simple, clear, easy, and quick. Loomandleaf.com is very user friendly and easy to navigate to find what you're looking for, or more information on the mattress. Can't wait to try our mattress out!"
"Easy ordering! Web site very friendly!"
"Easy to order, service and answering questions was great experience. Very helpful and easy. Now just waiting on the mattress and I hope it's closer to 5 days than 12. I need my sleep. "
"So far I have only ordered my bed. I went to the website, checked out everything and used their simple buying tool. Click the firmness, click the size, click the foundation if you want one, click the frame if you want one, click the haul-away old mattress if you want it. Then checkout. It was so easy I couldn't believe it!!! I hope this is a sign as to what my overall experience will be because I'm VERY happy with the ease of ordering!"
"Overall it was pretty easy to order my mattress. The website was easy to understand and good descriptions for each step. Plenty of measurements/ pictures to help understand foundation etc."
"so far the process has been good! Anxious to see how the bed is and hopefully no problems!"