"Was good ordered on phone"

"Everything has been very easy so far. Looking forward to the delivery. "

"The ordering process was great and customer service was very nice "

"Ordering process was very nice, I was very hesitant on buying online since I couldn't physically see and feel mattress. Based off the good reviews I decided to try it out. The staff was helpful and there to answer questions. I am currently anxiously awaiting the delivery of our new mattress!!! So far very happy with the service!"

"It was quite easy to make the online purchase and I am trusting that we will love our new bed!"

"Smooth, efficient & friendly. "

"Very pleased thus far. Thanks for the proactive updates. I will most certainly post my thoughts upon its arrival. "

"Seamless process very happy with our ordering experience"

"My order was initially declined because of a fraud alert on my card. I've made large purchases online with this same card many times so I'm not sure why it was this time that Citi would place a fraud alert on this particular transaction. When I called, I was informed that that was most likely the problem, so I contacted Citi and got the fraud alert taken off so the transaction could be processed. Seems easy enough. However, the real issue is that there seemed to be a communication break down within Loom and Leaf representatives. While I already processed the payment with the representative over the phone, I received an email saying my payment was declined. Then I received another from the representative I was on the phone with saying everything was processed. But then I received another email from another Loom and Leaf representative saying it was declined again. I had to call and ask about the status of the order, since the latest email said it was declined, and the representative said it was indeed processed. But this created confusion and I had to sit on the phone again to clarify. I also wish there was a way to track the order. It's been 8 days and I don't have any way to track the status of the mattress. I just hope my experience sleeping on the Loom and Leaf is better than my experience ordering it. "

"I haven't received my order yet but I am excited about it. I was having a rough night trying to sleep without success. At 2AM, I ordered this set. Customer service was up with me and they were very helpful in the choices I made. Thanks so much"

"Appears efficient and satisfactory. I had spent months researching so I didn't have questions yet. I did have my questions answered by your product info online."

"Website was user friendly and customer service was very helpful and knowledgeable about product and made my experience pleasant!"

"During my research to find a bed, I had questions and I just IM (instant message) the customer service desk. They were able to answer all my questions. I ordered the bed with ease. I am waiting on bed for delivery. Why I ordered this bed was risk free for 120 days. If I need to change bed due to comfort issues, they will exchange bed for nominal delivery/set up fee for the exchange bed. Great Deal !!!"

"This is the second mattress we ordered and the ordering process is so easy Online!"

"A customer service rep called me on Sunday just after I ran into problems with my online order. She was very helpful and very professional."