"The buying experience so far has been good . Very helpful associates and available to answer your questions anytime and promptly . One more fact I liked about the product that they don't have any discounts.

I am waiting for the mattress to be delivered and will write another review after using it .Hope to have a good experience . "

"I visited the site many times and each time, I loved having live chat available. I was given great information and never felt pressured to purchase. After doing a lot of research, I ordered the firm mattress and cannot wait for it to arrive."

"So far so good, the process has been seamless...."

"Everything is easy and simple so far...stay tuned!"

"The website is well strucured and gives complete detail on each product offered. You have the option of using comparisons and talking or messaging with a representative, which we did. All of our questions were answered before the purchase was made. Our experience so far is they strive for excellent service. L&L wants us to be happy right up front. We placed our order easily without hassle. During the ordering you are asked to check and double check that you have selected the correct product so there is no disappointment when the products arrive. Great job L&L!"

"The bed is great so far and look forward to sleeping in it for years to come. I love the warranty and backing you stand behind the product. The product is very nice quality. If I had to improve one thing it would be the delivery men (I know it's outsourced) but they didn't do such a good job and wanted to get out ASAP at the expense of my home. This does not effect the bed though but thought I would share. Thank you!"

"I was impressed by Loom and Leaf's customer service starting with the chat feature they actually answered when I opened a conversation at 3am. I live in Canada and was happy to hear I could purchase a mattress.

Johnthan talked me thru using Pay Pal. He converted the cost from USD to Canadian in real time just like you see on Google, locked in the price and sent me an invoice in Canadian. I got to use my Canadian Visa without the 2.5% exchange mark up and still received my card points.

The cost of the mattress, boxspring, frame, delivery and removal was less than just a high quality mattress in Canada even with a 70 cent exchange rate. The difference from the top competitor in memory foam mattresses was thousands.

If you live in Canada give them a call. I can't wait to get my mattress and I have no worries the same trial period applies.

Margeaux"

"Called to order bed. Very knowledgeable about questions I had concerning weight and other aspects. Will see how the bed is when it arrives."

"Very efficient purchasing experience. "

"So far great purchasing experience. I have already received two emails to advise me what will happen next. I am hoping the mattress and foundation with be as fabulous an experience. Fingers crossed.
Debra"

"We were overwhelmed by the confusion of trying to shop in stores, read and compare mattress reviews. Therefore, we decided we would try out ordering a mattress on line without being able to try it in a store. Once we read the reviews of Loom & Leaf, we felt this was the best company to order from. It has been a wonderful experience. The communication of the order and delivery details has been great. The bed arrived as communicated by phone and email. The delivery guys were in and out in no time. The bed is exactly as described on the website. The bed is beautiful and more comfortable than we imagined. We are so satisfied that we are ordering a king size for another bedroom. Loom & Leaf have not only taken the frustration out of mattress shopping but they also provide mattresses of excellence. "

"Expertly answered all my questions. "

"I went to the website after looking at 5 other mattress websites. Casper, Leesa, Saatva spring, and the Loom & Leaf was easy to navigate. I wanted to order but wanted to make sure the mattress wouldn't be delivered on certain dates because my wife and I were leaving on vacation. That is when Tiffany answered my call and took my order and made me feel totally confident that I was ordering the right product. Can't wait for the new mattress and was blown away by Tiffany's customer service technique."

"I was impressed with the research of the market and competition before they put out a product. Ordering was easy and quick. Communication is good so far."

"The online staff was so helpful and answered all my questions. I had researched many models on the internet and found these mattresses consistently rated high beyond individual customer reviews. "