"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Great online support doing the ordering process. Still pending delivery so will update at that point"
"Website answered all questions needed to make an informed decision."
"The only reason I didn't give a 5 star rating is because we wanted to actually order two mattresses--a Loom and Leaf and a Zenhaven. But for some reason each mattress has its own "company" and its own website, and you couldn't simply order both, add them to the same cart and complete it as one transaction. Or at least no way that I could figure out. Maybe it is because they want to be able to charge a separate $99 delivery fee for each separate mattress. Whatever the reason, it cost them a $2,500 sale."
"Excellent online experience, and follow up through the selling process."
"The website is wonderful and very easy to navigate and there is simultaneous chat in case you have any questions. I wish all websites were this great. Haven't received mattress yet so will reserve all comment until then."
"So far our experience has been easy. Helpful sales rep! "
"Once we made our decision, the buying experience was flawless."
"My first purchase from Loom and Leaf was easy from start to finish. They kept me informed and the delivery was on time. The best part is the comfort of the bed. So good that we are ordering another."
"A great experience. It was very easy."
"I made two changes to my order and they were processed quickly and accurately"
"Everything went very smoothly--online ordering, clear communication regarding the status, timely delivery handled by professionals, and hauling away of the old mattress. The new mattress is comfortable and seems to be of high quality. We're quite pleased!"
"Easy, simple, not too expensive "
"I had a question when I placed my order and was helped every step of the way. I also appreciated the follow-up confirmation process. There is always anxiety when making a large purchase, and I feel that this company is all that they promise. "
"The online process is smooth and easy. It is good to have chat automatically there since some of the screens are not overly intuitive. Overall the process went quickly and very well."
"Ordering through loom and leaf is so easy! The live chat is very helpful to do anything pre and post sell."