"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"The website is great. The availability of a chat is so valuable. The reps on chat were so prompt and reliable "
"I never thought I would ever buy a mattress online. When I started looking at reviews, I wasn't certain what I was looking for. The reviews were really helpful. I didn't even consider a smell might come from the contents of the mattress! Being highly allergic, I gasped at the thought! Loom and Leaf made it so easy to even consider them, I actually felt relieved when I found their information and guarantee. Their pricing was what made the deal solidly attractive. I immediately ordered the mattress and base and am very excited about receiving them! Especially since I have a severe degenerating back problem, I feel this mattress will provide sound restful and healing sleep."
"Very good so far. Good communication."
"Very knowledgeable, very patient, very helpfull"
"Great ratings, customer service and price. Website very easy to navigate! "
"So far so good! I appreciate all the excellent communication so far. I sure hope the product is as good as I hope!"
"A year ago I bought my new mattress...14 months later I love it still!!! Now I wanted the 8.75" foundation...so I called and received excellent customer service and competitive pricing. The rep was knowledgeable, courteous and professional.
Customer for life for sure!
Thanks!"
"very nice to be able to chat with someone while online.
Referring to comparisons of the bed with others, also description of how the bed is made and the video helped out a lot with my purchase.
Now we can't wait for the Mattress to get here :0)"
"The ordering process was easy and seamless. Not only did I receive my order information but I also received a follow up email thanking me for my purchase and asking me to confirm my selection. Very professional"
"I've received a phone call already checking the details on my order, and letting me know I would be hearing from the delivery service shortly. I've also received several email updates."
"Our use of the chat line really was informative, friendly, professional and helpful. Kristel answered all our questions and made the process easy."
"The mattress was delivered within 9 days from ordering. Well within the 5-12 days they state. The delivery was quick and easy. They showed up within the first 30 minutes of the 4 hour delivery window. Mattress looks great, just like on the website. Haven't slept on it yet, but am looking forward to it. Would definitely recommend this company to someone looking for a new mattress. "
"Easy to order online with great descriptions for items. "
"So far, so good...... just ordered our new mattress from Loom and Leaf. Their web page is very easy to navigate and I found all the information I needed. I got approved for PayPal Credit, which is a good deal.... no interest if paid in 6 months. Now just waiting to hear when it will be delivered. "
"Ready for a goodbye to Temper Pedic for what sounds like an upgrade "