"The live chat was very helpful, when I was on the website ordering the bed. We are looking forward to getting it!"

"Selecting my ideal bed was super easy and quick!"

"Nice website, clear information, easy ordering process."

"We do not have our mattress yet but ordering and information available on website was great "

"Best value out there. Don't pay for temperpedic's advertising budget!"

"You couldn't ask for a more polite customer support staff, they are patient, willing to listen and offer helpful suggestions, they call you back when you need them to...very proffessional. A great team!"

"Not really impressed with the delivery time, the 9 to 18 Business days is a eternity in today's economy. It's like Comcast saying, we will be at your house any time between 8am and 6pm. Look if the mattress has to be made to order, I can understand a extra day and if Its shipping from China I could even go for 3 or 4 more days. But I cannot understand that because it was not spelled out for me. I have had many of large items shipped from China and even South Korea get to my house in less that a week. I know of 40+ foot boats that have been made and shipped in less time. "

"We were encouraged in the beginning with our mattress but over time a squeak has developed."

"Every question was answered with on line chat. The order process was simple and hassle free. Communication on my order by email has been great.Waiting for my order to be delivered."

"I have not received my mattress yet, but I am hoping the rest of my experience will be as good as the decision process. "

"A totally painless procedure."

"I ordered it on the 10th and got a voicemail from the delivery service on the 16th for a delivery on the 20th. I set up an appointment that had a 4 hour window period. Overall, I was impressed that it was done faster than anticipated. So far I love the cushioned top layer, makes it more comfortable and similar to the Heavenly mattress I was used too. Previously I had used the Leesa mattress which I unfortunately am having to return it as it was too firm for my taste. This mattress is just perfect so far and I've only slept in it a few nights. "

"I was able to order my mattress, including firmness, through Loom & Leaf. This is unlike other online only mattress delivery services. I was also happy to read about the lack a gassing from Loom & Leaf's products; admittedly this was a BIG selling point for me.

Can't wait for my mattress to arrive so I can tell everyone how it sleeps!"

"We purchased the relaxed firm mattresses, but we determined they were too firm for us after trying them for a few weeks. I called to process the return, and the representative was curt when I decided not to continue to let them break-in. She told me I would receive an email and said "bye" without waiting to see if I had further questions or comments. "

"The website detailed the different mattresses and made it easy to understand. It too no time at all to place an order. Looking forward to receiving my mattress!"