"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Excellent customer service when placing a phone order. Customer service rep was pleasant, courteous and knowledgeable."
"After many hours of reviews, I decided on loom and leaf. Their process so far has been easy. We can't wait for delivery."
"False advertising.
I live in Toronto, Canada. The product is made in Toronto Canada and I shopped online in Canada. Extremely disconcerting to discover when ordering on telephone that the prices are not $$ CANADIAN!
Cost so much more than I had planned to spend. We have other American Web Sites for Pottery Barn and William Sonoma and they advertise online and charge CANADIAN $$$. "
"MY HUSBAND WILL NOT GO OUT TO TRY A BED IN OUR BED STORE. SO YOUR SITE AND REVIEWS TOOK CARE OF THAT PROBLEM. YOU MADE IT EASY . CAN'T WAIT TO GET IT WE HAVE A TEMPUR-PEDIC WE PAID $2357.00, THAT WE HAVE USED IT FOR 8 YEARS ."
"The online ordering process was super easy! We just selected size, foundation type, and selected to have our old mattress hauled away! Got a message today that production was starting. Can't wait to see when it will be delivered and give it a try!"
"Items were explained well"
"What can I say,if the mattress is half as good as the customer service, then I'll get a great mattress. Thanks. Kent g Shelton"
"I requested that the mattress arrive on or after a specific date...if the service is to live up to its reputation then this request will be met. To be fair however, they only promise 5-12 days so essentially I was eager and ready to buy but could have waited."
"Spoke to a few online agents and called to ask a lot of questions before purchasing and everyone was helpful and friendly"
"Sales rep misquoted the price during the call and then and to recall us and increase price by $100. This is not a strong starting point for our relationship."
"Quick and easy with a knowledable associate. "
"Friendly courtesy and professional svc. Only problem was that your credit system wouldn't expect my American express card. I called Amex and they told me the problem was on your end. Later on that day I was told your system was the problem and that the problem was fixed and my order was processed ."
"I was very happy to find a bed with such high quality at this price.
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"Excellent communication throughout the ordering process , excellent customer service with a change we made to our order , excellent delivery. The bed is beautiful."
"Don't have my mattress yet. But, so far, the online help with all of my questions was 5 star. Delivery time is about 2 weeks earlier than was expected. I am anxious for delivery and can rate it and the mattress then."