"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"Excellent ordering experience with Loomandleaf.com. It was so easy to select the right mattress for me and to place the order. I can not wait for my order to arrive! I hopw I do not have to wait the full 18 days, nine would be so much better!"
"I got an email on 4/26 saying that I should hear from the delivery team within 3-5 days. On the 5th day I called Loomandleaf. They called the delivery team and asked them to call me. Again they did not call. By the way they said they had tried earlier and I did not answer. I've got no voicemail and I am attached to my phone and have not missed a call either. Loomandleaf tried to call the delivery team again and got no answer. They said they would try and call me in the morning with an update. "
"Web site is very informative and easy to use. Purchase options easy to navigate."
"I did a few online chats prior to ordering my new mattress and evyone was extremely knowledgeable and helpful. Looking forward to receiving my new bed."
"All my questions were answered... the order confirmation came within 36 hours (even on a weekend) and I have been assured that delivery will be scheduled around my schedule. I can't wait to get my mattress!"
"Read several reviews online on this one verses the others and decided i didn't want a bed in a box."
"After a lot of uncomfortable nights, I decided it was time to buy a new mattress. I did a lot of research before settling on Loom and Leaf. Their website was very user friendly with instant chat option for customer service. They have a lot of great information about their product that's easy to view at a glance. I received a text and email asking me to confirm my order and fixing me more contact information should I have any questions about the ordering process. I don't have the mattress yet, but the ordering process and customer service has been great so far. I can't wait to get my mattress! "
"Joyce, your representative, was very helpful and knowledgeable. The ordering process was smooth and pleasant."
"We had a great experience! Very easy with ordering process and nice sales rep!"
"We had a great experience with Lindsey . and our ouches went very good"
"I did a lot of research on mattresses and even did the "trial lie down" in the stores. After much deliberation and a good review from a cousin for your brand, I called to order. The woman whom I spoke to was very helpful and made me feel confident in my choice."
"Just ordered. The process was easy. The company answered questions quickly and provided timely updates. I can wait for the mattress and adjustable frame to be delivered."
"Decided to make a change to my order after I placed it, and the customer service was excellent. The rep answered my questions, helped me refine my choices and complete the purchase exactly correctly. Can't wait to sleep on my new bed when it arrives!"
"Making a purchase was one of the easiest online experience I have ever had; and I do a lot of online purchases."
"When I purchased this mattress I had great expectations of comfort and better sleep. I find that I am constantly tossing and turning and can't find a comfortable place for more than an hour. I feel like my body will get bruised if I stay in one place too long.
I need to return the mattress and go back to a conventional innerspring mattress. Please let me know how to set up a return."