"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Easy online ordering. Only negative is the wait for delivery."
"I ordered this via the 800 number and it could not have been easier. The customer service rep was fabulous and even welcomed me to the family. Can't wait to get my new mattress!!"
"Purchase went well, now we will see how the delivery phase goes."
"Very easy and fast to get answers to any questions. The bed is just AWESOME! Delivery was flawless - you won't be disappointed! Best night sleep we've had in a long time! "
"Very thorough while ordering"
"Customer service was great and so helpful with all my questions. I was really impressed by reading what goes into these mattresses. The fact that they don't charge tax makes them an even cooler company! "
"This has been a very simple process. The information is clear and concise, which makes this buying process a breeze. Another great point is the high level of communication this company brings into this heavily saturated market. They keep you informed every step of the way and urge you to call with any questions or concerns. "
"Very much looking forward to our mattress. Love the website and the detail. I have researched a long time and feel that we made the right choice. "
"Very easy to do online. Step by step went smooth. Having a sales person available during that time was also comforting and helpful. thanks"
"Sandy was extremely helpful in my placing my order. She deserves a gold start."
"Nicole was very knowledgeable and friendly "
"Answers to questions on line were thorough and relevant. A positive influence in the overall transaction."
"Loom & Leafs website is easy to navigate. The online chat person answered all of my questions. I can't wait to get my new bed. "
"I ordered my mattress, and within the hour decided to change my mind on the size, I contacted customer service, they were friendly, made everything easy, even took the time to call me back, about the difference in tne price. I love good customer service. It makes my life easy. I hope I love the mattress, but have no doubt any problems that could occur will be a breeze with the friendly helpful customer service! Thank you! Its appreciated! Looking forward to a wonderful nights sleep!"
"Ordering is made simple, chat agents are readily available, and feedback was provided when original order was not completed. I also changed the size of foundation three days after original order, and this was an easy process as well!"