"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"Loom & Leaf's website is great and easy to use. All the information/descriptions i needed about the mattress, to make an online order, was right there on their website so I felt very comfortable with the order process!!!"
"Great website and help is easily accessible, if needed. "
"the wait to hear about manufacture until it competes is confusing. Then waiting for a delivery schedule call within the window of opportunity. We, like many customers, have schedules to coordinate to permit the installation of a new mattress to a bedframe which now holds our old mattress and box spring. Knowing your construction schedule with a definite date would give us customers more feelings of security. "
"Easy to order and excellent follow up"
"Adam answered all my questions and was very responsive with calling me back if he was busy when I called him. "
"Easy button experience so far."
"very helpful on the phone and easy to order"
"Stephanie answered all of my questions quickly with detailed information, even the random questions I came up with. To make the purchasing process easier, she gave me here personal line and I was able to speak with an actual person, which is refreshing. "
"When visited the website, customer service chat was available to help with my selection without trying to sell anything. No pressure, just friendly and professional service for a great product. I will most certainly recommend Loomandleaf to others looking for bedding. A great big thank you and much success."
" I was trying to do research and make a decision between two different companies. I called and Ina was a great help at explaining the information I couldn't find online."
"Very good buying experience. Excellent communication from each concierge I contacted during my decision-making.
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"I had read reviews online about the product. So i decided to visit the website and started by chat. As I was ready to place the order, the online agent called me and followed through with the order. Such a simple process."
"We needed a new mattress so we went to the local mattress joint. We were blown away by how outrageous memory foam mattresses have become. I was determined to find an alternative. I started studying on the sleepopolis website I liked what I read about the loom and leaf mattresses and ordered one up. We have had it for 3 days and it is awesome!"
"I bought the mattress from Steve, he was very helpful, knowledgeable, patient and most of all to me, fun! I was set to buy one from a competitor but after talking to Steve it just felt right to buy this one!"
"So far so good. Friendly customer service. "