"I have an extremely bad back with multiple back surgeries and having another in 3weeks. I decided to get a new mattress and foundation but the prices for temperpedic were way too high. My sister saw an add for you on line and I looked at it. I called customer service and got a lot of answers to my questions and ordered. Looking forward to sleeping on my new bed!! Customer service is great!!!"

"So far after all the back and forth emails, the service has been great... very pleasant. I was about to hang up and I asked him a personal question, then told him how the best sleep I ever had was on my Temperpedic. He asked why I wasn't going with the Loom and leaf. He got my attention, told me about the cooling layer and that the Tempurpedic was the only mattress to compare to.. so I went for it.. I'm really excited.. I can't get over the price, and Made in the USA...sold. Went with the Firm. Let's see. I'll keep you all posted.An extra Bonus also if your a Veteran..Note this review is only up to the ordering stage.. "

"So my dealings has been all positive ,easiest on line purchase I have ever made . I'm very excited to have it delivered ,set up and to sleep on it ,sounds perfect for me"

"Everything went vey well except for the fact that they misspelled my name even after I asked to correct it"

"Hi,
I wound up ordering anyway, but it was a rather nasty surprise to see the price in USD once I'd added it to my cart. There was a Canadian flag at the top of the page, which typically means that it's in CAD, and the only obvious sign it wasn't in CAD was when I went to check out.
For a company that prides itself on customer service, this deceptive price is extra frustrating."

"Great customer service! Can't wait to try my new mattress!"

"Everything has gone very well so far. No surprises and no extra expenses that we didn't see coming. Now we are awaiting the delivery of our new Loom $ Leaf bed set and will review again after we've slept on it for a few weeks. Can't wait!

Ken and Wendy"

"So far the process has been really easy. The website is straightforward and easy to navigate. The customer service rep answered all my questions perfectly; she was very knowledgeable. I can't wait to try the mattress in about a week or two!"

"So far I'm pleased with the communication."

"I was excited to order my new mattress online. I have been sleeping on a Leesa for the past 45 days and it is not what I expected. Unfortunately I had a bad experience with the online order and PayPal Credit as it did not total the deliver fee with mattress into total for credit app and I could not pay additional $99 separate through PayPal. Luckily I called the L&L customer service and a helpful employee walked me through the purchase process. I am rating the online purchase experience as 2 stars but the L&L customer service as 5 stars. "

"I made the order by phone the rep was very peasant and efficient. "

" Customer service has been amazing. I just placed my order yesterday so I don't have much more to report. I got this email today to give a review and the title of the email said Order Update. There was no update in the email but I can say that the ordering process and customer service with the ordering has been the best ever. "

"So far chat has been satisfactory and purchase. Hope shipping is on time "

"If Loom and Leaf's mattresses are anything like their customer service, I am assured I will love it. The Loom and Leaf representative was knowledgeable and helpful throughout the whole process. He was courteous and respectful throughout our conversation and made the experience easily one of the best I have had ordering over the phone. We are excited to get our mattress and we are counting down the days until it arrives!"

"We are so pleased with our purchase of Loom & Leaf mattresses. We were first introduced to the product line through Tiny House Nation, with John Weisbarth and Zack Giffin. "