"I have not received my mattress yet but all of the chat folks were super helpful and very well informed!
After my order one helped correct a phone number.
I have used online chat with many other services but these people were all fantastic"

"Prior to a potential purchase, I wanted to verify information regarding delivery charges and set-up. The customer service representative answered all of my questions to my satisfaction which gave me the confidence that I was dealing with a reputable company.

Shortly after the phone call, my husband and I completed the purchase of a new Loom and Leaf Queen Relaxed Firm Mattress. We look forward to the delivery date."

"Only 3 days since ordering I am happy with the telephone and e-mail contact along with the explanations the company offers."

"Called to order my new sleep center and wow I was treated like family. Went through all the steps
and my order was complete. A short time later I received an email with my order in case I wanted to change anything and make sure it was correct. The associate I work with included her name and direct like to call her if there was anything I wanted to know. Thank you
Ashley D.
Loom and Leaf Team Member
The Saatva Company.
"

"We just ordered our new Loom and Leaf mattress. Everyone was very helpful and answered all our questions. After countless hours researching various other mattresses online ( and in-store) we decided on the Loom and Leaf because the craftsmanship looked better and because of the healthier materials used. That was key for us. My husband has rods and screws in his back so we are hopeful this is a great mattress. So far, so good!"

"Just bought on line. Got email stating my order was processed and they will begin work and provide update with 36 hours. Next email a couples of days later with the update...which was product will ship 9-18 days from purchase. This was information already provided. The email was worthless and makes the company look unorganized. So either theyre unorganized or some genius read you have to be in contact with the buyer every so often so theyre meeting that criteria in a lazy way."

"We were torn between our purchase of the Loom&Leaf Relaxed Firm, and the Saatva Luxury Firm. I chatted with people on both sites for over a week. They were so very helpful and patient with me, which is so much appreciated, and ultimately I was able to make a choice. When you go on any site of theirs the chat window pops up and they are there to help you. They do not push or intrude in any way, just let you know they are there to answer any questions you may have. Very very knowledgeable and professional. The check out was very easy. I received emails right away confirming and a text message as well. I also chose to be protected by The Google Trusted Stores program, which is free. We are very excited to get our new mattress! Thank you"

"This afternoon our new mattress arrived without a hitch. We even had a call from the delivery folks telling us that it was on the way.
It was certainly good looking so that it was hard to cover the view with bedding!!! And soooo comfortable for my test drive so far.
Beginning with the "Thank You" from Kristen, it has been a most pleasurable experience...even a "smidge" higher than out other bed some years ago.
I also want to high light the delivery/set up folks. They were excellent and efficient in putting all together including the frame "construction" that I had worried about even with the assurance that indeed the delivery folks would put it all together. They sure did !!! So....our THANKS also to all you folks."

"Purchased the mattress yesterday and received notice of installation in 17 to 25 days. Seems reasonable to me. Very easy order process so far and prompt communication of status. "

"The website and order process were quick and easy. My wife & I are anxiously awaiting our Loom & Leaf mattress! We both can't wait to experience a good night's sleep for the first time in quite some time!"

"My buying experience with Loom and Leaf is one of my best ever. This company has great follow-up after the purchase. They confirm your order immediately and call in 24 hours for one last review. They promised delivery 9 to 18 days. They delivered in 9. They called 36 hours before delivery with a window and called 1/2 hour before delivery, they were right on time.

The mattresses seem wonderful so far on my bad back. Like a cloud! Thanks very much, L&L."

"Ordering was a breeze. Very helpful and nice. I'm excited to receive my Firm Mattress in a few days. Thank You, Jim in Ohio"

"Very easy ordering experience. Helpful online chat whilst deciding what I wanted to purchase. I'm now waiting to see how the actual mattress performs. I'm blindly trusting this since I won't see the product until it arrives at my house. All reviews point to me having a great experience, so I'm excited about this and look forward to my new bed! "

"Great job answering a hundred questions and not getting irritated. I am happy so far with ordering process and their product knowledge."

"I hope the mattress is as good as everyone says! "